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すべてのテンプレート
Customer Experience

Auto Repair & Dealership Service Trust Survey

Measures how customers experience estimate transparency, timeliness, and work quality at your service department or repair shop, and how those add up to trust. An AI follow-up digs into the specific moment — often around cost or communication — where trust was won or lost.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全14問・約7分
Q01
メッセージ

Thanks for bringing your vehicle in! We'd love to hear how your recent service visit went — it takes about 8 minutes and helps us fix what's not working for customers. Your responses are completely confidential and anonymized.

Q02
選択式必須

What type of visit was this?

  • Routine maintenance (oil change, tires, inspection)
  • Scheduled repair (known issue)
  • Unscheduled/drop-in repair
  • Warranty or recall work
  • Other
Q03
選択式必須

Before any work began, did the shop give you a written estimate and explain what it covered?

  • Yes, clearly explained
  • Yes, but not explained well
  • I got a verbal estimate only
  • No estimate was given
Q04
オピニオンスケール必須

How closely did the final bill match the estimate you were given?

スケール: 1 – 5
最小:Final cost was much higher最大:Matched exactly
Q05
選択式必須

Did you experience any charges you weren't told about in advance?

  • No, everything was disclosed upfront
  • Yes, minor unexpected charges
  • Yes, significant unexpected charges
Q06
オピニオンスケール必須

Was your vehicle ready at the time you were originally promised?

スケール: 1 – 5
最小:Much later than promised最大:Exactly on time or early
Q07
評価スケール必須

How would you rate the quality of the work — was the issue fixed correctly on this visit?

範囲: 1 – 5
最小:Not fixed / still an issue最大:Fixed perfectly
Q08
マトリクス必須

How much do you agree with the following about your visit?

4行 × 5列
  • Staff communicated clearly in language I understood
  • I felt pressured to approve extra work
  • The waiting area and facility were clean and comfortable
  • Pricing felt fair for the work performed
列: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q09
オピニオンスケール必須

How likely are you to recommend this shop/dealership service department to a friend or family member?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q10
AIインタビュー

Reconstruct the specific moment in this visit that most shaped the respondent's trust in the shop — anchor on whether it involved the estimate, an unexpected charge, communication, or the quality of the repair itself. If they reported an estimate mismatch or unexpected charges, probe exactly what was added, whether it was explained before or after the fact, and how the shop handled their reaction. If everything went smoothly, ask what specifically made them feel confident rather than just satisfied.

Q11
選択式

How often do you have this vehicle serviced at this location?

  • This was my first visit
  • Every 1-2 visits go here
  • Most or all of my visits go here
  • This was a one-time emergency stop
Q12
プルダウン

How old is the vehicle you had serviced?

  • Less than 1 year
  • 1-3 years
  • 4-7 years
  • 8-12 years
  • Over 12 years
  • Prefer not to say
Q13
選択式

Which age range do you fall into?

  • 18-24
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65+
  • Prefer not to say
Q14
メッセージ

That's everything — thank you for the honest feedback! Your responses go directly to our service management team to improve estimate transparency, turnaround time, and repair quality.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Includes explicit estimate-transparency questions (written estimate given, final bill match, surprise charges) rather than a single generic satisfaction item
  • Pairs quantitative timeliness and quality-of-repair ratings with a matrix agreement block, then an AI follow-up that reconstructs the specific moment where trust was won or lost
  • Segments responses by visit type, service frequency, and vehicle age so a shop can see which customer segments are most at risk
  • Ends in an auto-generated report, unlike static question banks that require manual analysis

QuestionPro

Automobile Service Evaluation Survey Questions + Sample Questionnaire Template

This page reads as a sample questionnaire and question-bank guide for automobile service evaluation, with an associated template usable inside QuestionPro's builder. It covers general service satisfaction themes but the public page itself is closer to a curated question list than a polished, ready-to-field customer trust survey. Useful as a question-idea reference rather than a deep diagnostic instrument.

優れている点

  • Backed by an established survey platform with logic, distribution, and reporting tools
  • Covers broad automobile service satisfaction themes that can be customized
  • Question bank format makes it easy to cherry-pick items for a quick internal survey

物足りない点

  • Static multiple-choice/rating questions only — no adaptive AI follow-up that probes the specific moment behind a low or high score
  • No voice AI interview option for capturing verbal detail on cost or communication issues
  • No visible automated per-response quality scoring or transparent prompt methodology

よくあるご質問

「Auto Repair & Dealership Service Trust Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が14問含まれており、最初の設問は次のとおりです：「Thanks for bringing your vehicle in! We'd love to hear how your recent service visit went — it takes about 8 minutes and…」・「What type of visit was this?」・「Before any work began, did the shop give you a written estimate and explain what it covered?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、14問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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