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Employee & HR

VoIP Phone System Employee Experience Survey

Measures how employees actually use your VoIP phone system day to day — call quality, reliability, and feature adoption — with an AI follow-up that digs into the real story behind their biggest pain point instead of a generic complaint. Built for IT and HR teams evaluating or troubleshooting a workplace VoIP rollout.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全12問・約7分
Q01
メッセージ

Hi! We're checking in on how the VoIP phone system is working for you day-to-day. Your honest feedback helps IT fix what's actually broken. Your responses are completely confidential and anonymized. This takes about 7 minutes.

Q02
選択式必須

In the last 30 days, how often did you make or receive work calls using the VoIP phone system?

  • Daily
  • A few times a week
  • A few times a month
  • Rarely
  • Not at all
Q03
オピニオンスケール必須

Thinking about your calls in the last 30 days, how would you rate overall call quality (clarity, no dropouts)?

スケール: 1 – 7
最小:Very poor最大:Excellent
Q04
マトリクス

In the last 30 days, how often did you experience each of these issues on work calls?

5行 × 5列
  • Dropped or disconnected calls
  • Echo or static
  • Delayed audio (lag)
  • Trouble transferring or conferencing calls
  • Voicemail or voicemail-to-email not working
列: Never · Rarely · Sometimes · Often · Every time
Q05
選択式

Which of these VoIP features have you actually used in the last 30 days?

  • Video conferencing
  • Call recording
  • Voicemail-to-email
  • Call forwarding to mobile
  • Softphone app on laptop/phone
  • Instant messaging/chat integration
Q06
ベスト・ワースト選択（MaxDiff）

If IT could only fix or improve a few things about the VoIP system, which matter most and which matter least to your work?

  • Call quality/reliability
  • Ease of transferring or conferencing calls
  • Voicemail and voicemail-to-email
  • Mobile/softphone app usability
  • Video conferencing quality
  • Speed of IT support when it breaks
  • Onboarding/training on how to use it
各セットで最も良いもの・最も悪いものを選択最も良い:Matters most最も悪い:Matters least
Q07
評価スケール

How would you rate the setup and IT support experience when you've had a VoIP issue?

範囲: 1 – 5
最小:Very poor最大:Excellent
Q08
AIインタビュー

Identify the respondent's single biggest pain point with the VoIP system based on their earlier answers (call quality, transfers, voicemail, or something else) and reconstruct one specific recent incident: what happened, what they were trying to do, how it disrupted their work, and whether they worked around it or gave up. If they reported no issues, probe what would make them recommend the system to a struggling colleague.

Q09
選択式

Compared to whatever phone system you used before this one, how does the VoIP system compare?

  • Much better
  • Somewhat better
  • About the same
  • Somewhat worse
  • Much worse
  • I have no previous system to compare
Q10
プルダウン

Which department are you in? (Prefer not to say is fine)

  • Sales
  • Customer Support
  • Operations
  • Engineering/IT
  • Finance
  • HR
  • Marketing
  • Other
  • Prefer not to say
Q11
選択式

Where do you typically work when using the VoIP phone system?

  • Office/on-site
  • Fully remote
  • Hybrid (mix of both)
  • Prefer not to say
Q12
メッセージ

Thanks for the detailed feedback! IT will use this to prioritize fixes and support improvements to the VoIP system — no individual responses will be shared with your manager.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Includes a matrix question covering multiple specific VoIP issues (dropped calls, latency, etc.) alongside a max-diff prioritization question so IT knows what to fix first, not just that something's wrong
  • Uses an AI follow-up interview that digs into the respondent's single biggest pain point based on their actual answers, instead of leaving it to a generic open-text box
  • Captures feature adoption (which VoIP features people actually use), setup/IT support experience, work location, and department, giving IT and HR a full rollout picture in one template
  • Ends with an automated report IT can use directly to prioritize fixes, rather than raw export data someone has to manually synthesize

SurveyMonkey

Voice Over Internet Protocol (VoIP) Survey Template

A ready-to-field VoIP survey template covering standard call quality and satisfaction questions. It's built for broad ease of use and quick deployment rather than deep diagnostic follow-up. Good for a general pulse-check but not tailored to IT/HR troubleshooting workflows.

優れている点

  • Well-known, easy-to-use survey builder with fast deployment
  • Template is pre-built and ready to field with minimal setup
  • Backed by broad survey distribution and analytics tooling

物足りない点

  • Static question set with no adaptive follow-up to probe a respondent's specific pain point
  • No mechanism to automatically identify or dig into each employee's biggest issue
  • No published methodology on how questions were validated or scored

SurveySparrow

Voice Over Internet Protocol (VoIP) Survey Template

A conversational-style VoIP survey template positioned under SurveySparrow's marketing template category rather than IT/HR operations. It offers a chat-like respondent experience but relies on fixed question flows. Useful as a starting point, less suited to structured IT rollout evaluation.

優れている点

  • Conversational UI that can feel more engaging to respondents
  • Template is pre-built and ready to use out of the box
  • Part of a broader survey platform with reporting and distribution features

物足りない点

  • No adaptive AI interviewing — the conversational format is still a fixed script, not a dynamic probe
  • Listed under marketing templates, not built specifically for IT support/reliability diagnostics
  • No transparent scoring or quality methodology for responses

QuestionPro

VoIP Survey Questions + Sample Questionnaire Template

A sample questionnaire and question bank for VoIP feedback, useful as a reference for question wording. It reads more like a guide with sample questions than a single ready-to-field survey instrument. Teams would need to assemble and structure their own survey from the provided examples.

優れている点

  • Broad set of sample VoIP-related questions to draw from
  • Established survey platform with logic and reporting capabilities
  • Useful reference for question phrasing across multiple VoIP topics

物足りない点

  • Presented as a question bank/guide rather than a single structured, ready-to-field template
  • No adaptive AI follow-up to dig into a respondent's specific pain point
  • No built-in prioritization mechanism (like max-diff) to rank issues for IT action

よくあるご質問

「VoIP Phone System Employee Experience Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が12問含まれており、最初の設問は次のとおりです：「Hi! We're checking in on how the VoIP phone system is working for you day-to-day. Your honest feedback helps IT fix what…」・「In the last 30 days, how often did you make or receive work calls using the VoIP phone system?」・「Thinking about your calls in the last 30 days, how would you rate overall call quality (clarity, no dropouts)?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、12問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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