Q01
メッセージ
すべてのテンプレートEmployee & HR
Employee VoIP Phone System Experience Survey
Measures how well your organization's VoIP phone system supports day-to-day work — call quality, reliability, feature usefulness, and IT support — for teams that rely on it to communicate internally and with customers. An AI follow-up interview reconstructs the most disruptive call issue employees actually experienced, not just how they'd rate it.
設問の例
テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。
全13問・約7分
Q02
選択式必須
On a typical workday, how much do you rely on the VoIP phone system for calls or meetings?
- Not at all
- A few times a week
- Daily, a handful of calls
- Daily, it's core to my job
Q03
選択式必須
Which device do you primarily use to make or take VoIP calls?
- Physical desk phone
- Softphone app on computer
- Mobile app
- Mix of desk phone and softphone
- I don't use it
Q04
オピニオンスケール必須
How would you rate the overall audio quality of your calls over the past month?
スケール: 1 – 7
最小:Consistently poor最大:Consistently excellent
Q05
マトリクス必須
How much do you agree with the following statements about the VoIP system?
5行 × 5列
- Calls connect quickly and reliably
- It's easy to transfer calls or add someone to a call
- Voicemail and call routing work as expected
- It integrates well with the other tools I use (e.g. calendar, CRM, chat)
- I understand how to use the features available to me
列: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q06
選択式
In the last 30 days, which of these issues have you experienced on VoIP calls?
- Dropped calls
- Echo or audio distortion
- Delayed or lagging audio
- Calls not ringing through
- Trouble with conference/group calls
- No issues
Q07
評価スケール
When you've needed help with a VoIP problem, how would you rate the support you received from IT?
範囲: 1 – 5
最小:Very poor最大:Excellent
Q08
ベスト・ワースト選択（MaxDiff）必須
Which of these potential improvements would matter most to you? Pick the most and least important each round.
- More reliable mobile app calls
- Better voicemail-to-email/transcription
- Higher quality on group/conference calls
- Easier call transfers between colleagues
- Faster IT response when something breaks
- Better integration with calendar and chat tools
- Clearer setup instructions and training
各セットで最も良いもの・最も悪いものを選択最も良い:Most important最も悪い:Least important
Q09
AIインタビュー
Reconstruct the single most disruptive VoIP issue this employee has experienced recently: what were they trying to do (e.g. a client call, a team meeting), what actually went wrong, and what did they do to work around it in the moment. If they reported no issues, probe instead on which feature they rely on most and what would break their workflow if it stopped working. Anchor on specifics — when it happened and the real impact — rather than general complaints.
Q10
自由回答（長文）
Anything else about the phone system — good or bad — you'd want IT to know?
Q11
選択式
Which best describes your primary work location?
- Fully in-office
- Hybrid
- Fully remote
- Prefer not to say
Q12
選択式
Which department are you in? (Replace with your organization's department list)
- Sales
- Customer Support
- Operations
- Engineering/IT
- HR/People
- Other
- Prefer not to say
Q13
メッセージ
That wraps things up — thank you! IT and HR will use these responses to prioritize phone system fixes and upgrades in the next planning cycle.
含まれる機能
AIによる深掘り
自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。
注意確認設問
急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。
AIが作成する設問文
文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。
自動レポート
回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。
他ツールとの比較
ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。
このテンプレートを選ぶ理由
- Goes beyond satisfaction ratings with an AI follow-up interview that reconstructs the single most disruptive VoIP issue an employee actually experienced, capturing context static scales miss
- Combines quantitative measures (reliance, audio quality rating, agreement matrix, issue checklist, support rating, MaxDiff-style improvement ranking) with open-ended and AI-driven qualitative depth in one flow
- Segments responses by work location and department so IT and HR can prioritize fixes for the teams and locations most affected
- Closes with a clear, transparent purpose statement telling employees how their input will be used, plus an auto-generated report for IT and HR
SurveyMonkey
Voice Over Internet Protocol (VoIP) Survey TemplateA ready-to-field, static VoIP survey template covering standard satisfaction and usage questions. It's built on SurveyMonkey's mature survey infrastructure with strong distribution and analytics tooling, but the template itself is a fixed question set with no adaptive follow-up. Best suited for teams wanting a quick, generic starting point rather than deep root-cause detail.
優れている点
- Fielding-ready template on a widely used, established survey platform
- Likely benefits from SurveyMonkey's broad analytics and reporting features
- Simple to deploy quickly across an organization
物足りない点
- Static question set with no adaptive AI follow-up to probe individual disruptive incidents
- No voice AI interview option or guided screen-share tasks for diagnosing issues
- No published per-response quality scoring or transparent prompt methodology
SurveySparrow
Voice Over Internet Protocol (VoIP) Survey TemplateSurveySparrow offers a conversational-style VoIP survey template, which brings a friendlier chat-based UI than typical form builders. It's a fixed template rather than an interview that adapts to each respondent's actual experience. Good for a lightweight, engaging pulse check rather than an in-depth diagnostic of specific call incidents.
優れている点
- Conversational, chat-like survey format that can improve completion rates
- Fielding-ready template requiring minimal setup
- Mobile-friendly presentation typical of SurveySparrow's platform
物足りない点
- No adaptive AI follow-up interview to reconstruct specific disruptive call issues
- No voice AI interview or guided screen-share task capability
- No transparent, published prompt methodology or automated response-level quality scoring
よくあるご質問
「Employee VoIP Phone System Experience Survey」テンプレートにはどのような設問が含まれていますか？
すぐに使える設問が13問含まれており、最初の設問は次のとおりです：「Thanks for taking a few minutes to share your experience with our VoIP phone system! Your honest feedback helps IT prior…」・「On a typical workday, how much do you rely on the VoIP phone system for calls or meetings?」・「Which device do you primarily use to make or take VoIP calls?」。すべての設問は上でプレビューでき、自由に編集できます。
このアンケートの回答にはどのくらい時間がかかりますか？
回答者は通常、13問を約7分で回答し終えます。
テンプレートは編集できますか？
はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。
このテンプレートは無料で使えますか？
はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。
公開の準備はできましたか？
このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。
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