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Product & UX

Website Usability & Satisfaction Evaluation

Measures how easily visitors accomplish what they came to do on your website, how the site rates on speed, navigation, design, and trust, and how likely they are to recommend it — with an AI follow-up that digs into the exact moment things got confusing or broke down. Built for product, UX, and marketing teams running periodic site health checks.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全11問・約6分
Q01
メッセージ

Thanks for taking a few minutes to tell us about your experience on our website today! Your honest feedback helps us fix what's confusing and keep what works. Your responses are completely confidential and anonymized. About 4-5 minutes.

Q02
選択式必須

What was the main reason for your visit today?

  • Researching a product or service
  • Making a purchase or signing up
  • Looking for support or contact info
  • Reading content, blog, or resources
  • Comparing us to other options
  • Just browsing
Q03
選択式必須

In the last 3 months, how often have you visited our website?

  • First time visiting
  • A few times
  • Weekly
  • Almost daily
Q04
オピニオンスケール必須

How easy was it to find what you were looking for today?

スケール: 1 – 7
最小:Very difficult最大:Very easy
Q05
マトリクス必須

Please rate the website on each of the following:

6行 × 5列
  • Page load speed
  • Navigation and menu structure
  • Visual design and layout
  • Clarity of content and copy
  • Trustworthiness and credibility
  • ほか1件
列: Poor · Below average · Average · Good · Excellent
Q06
オピニオンスケール必須

How likely are you to recommend our website to a friend or colleague?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q07
ベスト・ワースト選択（MaxDiff）必須

Which of these would most improve your experience on our website, and which matters least?

  • Faster page load times
  • Easier navigation and search
  • Clearer product or service information
  • Better mobile experience
  • Simpler checkout or sign-up process
  • More visual appeal and modern design
  • Easier access to support or help
  • More trust signals (reviews, security, policies)
各セットで最も良いもの・最も悪いものを選択最も良い:Would improve my experience most最も悪い:Would improve my experience least
Q08
選択式必須

What device did you primarily use for this visit?

  • Desktop or laptop
  • Smartphone
  • Tablet
Q09
AIインタビュー

Reconstruct the specific moment the respondent's experience got hard, using their ease-of-finding rating and recommendation score as anchors. If either score was low or middling, ask exactly where in the visit they got stuck or confused, what they expected to happen instead, and whether they gave up, found a workaround, or contacted support. If both scores were high, ask what one thing would make them even more confident using the site again. Always tie the probe back to the specific task they said they came to do.

Q10
選択式

What is your age range? (optional, helps us understand different visitor groups)

  • Under 18
  • 18-24
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65 or older
  • Prefer not to say
Q11
メッセージ

That's everything — thank you! Your feedback goes directly into our website improvement roadmap alongside real usage data.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Includes a dedicated AI follow-up step that reconstructs the exact moment a respondent's experience got hard, using their own prior answers as context — not just a generic 'please explain' box
  • Combines quantitative measures (ease of finding what they need, a multi-attribute ratings matrix for speed/navigation/design/trust, and recommend likelihood) with a max-diff prioritization question, so teams get both scores and a ranked improvement backlog
  • Captures visit intent, frequency, device, and optional age range for segmentation, framed with a friendly chat-style open and close so completion stays high
  • Built for recurring site health checks by product/UX/marketing teams, with automated scoring and reporting rather than a one-off static form

Jotform

Website Evaluation Form Template

A ready-to-field, drag-and-drop customizable form for collecting basic website feedback. It's built for quick deployment and integrates with Jotform's broader form ecosystem, but the questions are fixed-choice/static once published.

優れている点

  • Easy drag-and-drop customization
  • Fast to deploy and embed
  • Wide integration options within Jotform's platform

物足りない点

  • No adaptive follow-up questioning — responses can't be probed further in real time
  • No voice interview option
  • No automated per-response quality scoring or AI-generated report

QuestionPro

Website Evaluation Survey Template

An enterprise-survey-platform template covering standard website evaluation metrics, backed by QuestionPro's broader analytics and reporting tools. It's a static questionnaire structure rather than an interview that adapts to what a respondent says.

優れている点

  • Backed by an established enterprise survey platform
  • Standard analytics/reporting dashboard included
  • Supports large-scale distribution

物足りない点

  • No adaptive AI follow-up that digs into a specific moment of friction
  • No voice AI interview mode
  • Methodology/prompt logic isn't published for transparency

Typeform

Website Evaluation Form

A conversational, one-question-at-a-time form known for polished design and good completion rates. Branching logic can route respondents, but it doesn't generate new questions based on the meaning of a free-text answer.

優れている点

  • Clean, conversational one-at-a-time UI
  • Strong design/UX reputation, likely aiding completion
  • Logic jumps for basic branching

物足りない点

  • No true AI-driven adaptive follow-up interviewing
  • No guided task or screen-share capability
  • No automated quality scoring of individual responses

SurveySparrow

Website Usability Survey Template

A chat-style usability survey template aimed at the same audience (product/UX/marketing teams), with SurveySparrow's conversational format making it feel less like a form. Like the others, it's a fixed question set without live probing based on respondent answers.

優れている点

  • Conversational chat-style format
  • Purpose-built for usability feedback
  • Good fit for marketing/UX teams' periodic checks

物足りない点

  • No adaptive AI follow-up or voice interview option
  • No screen-share guided tasks
  • No automated per-response quality scoring or auto-generated report

よくあるご質問

「Website Usability & Satisfaction Evaluation」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が11問含まれており、最初の設問は次のとおりです：「Thanks for taking a few minutes to tell us about your experience on our website today! Your honest feedback helps us fix…」・「What was the main reason for your visit today?」・「In the last 3 months, how often have you visited our website?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、11問を約6分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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