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無料で始める
すべてのテンプレート
Industry-Specific

Tenant Satisfaction & Renewal Intent Survey

Measures how residents experience day-to-day property management — maintenance responsiveness, communication, common-area upkeep, and value for rent — plus renewal likelihood. An AI follow-up interview digs into the real story behind their most recent maintenance request or renewal decision, surfacing specifics that closed-ended ratings miss.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全12問・約7分
Q01
メッセージ

Hi! We'd like to hear how your experience has been living here so we can keep improving. Your responses are completely confidential and anonymized. This should take about 5 minutes, and your answers are shared with the property team to make real changes.

Q02
選択式必須

How long have you lived at this property?

  • Less than 6 months
  • 6 months to 1 year
  • 1-2 years
  • 2-5 years
  • More than 5 years
Q03
オピニオンスケール必須

Overall, how satisfied are you with the property management here?

スケール: 0 – 10
最小:Not satisfied at all最大:Extremely satisfied
Q04
マトリクス

How would you rate each of the following?

5行 × 5列
  • Speed of maintenance responses
  • Communication from the management team
  • Cleanliness of common areas and grounds
  • Ease of paying rent or using the online portal
  • Value for the rent you pay
列: Poor · Fair · Good · Very good · Excellent
Q05
選択式必須

In the last 90 days, did you submit a maintenance request?

  • Yes, and it was resolved
  • Yes, and it's still pending
  • Yes, but I gave up on it
  • No, I haven't needed to
Q06
評価スケール

If you submitted a maintenance request, how would you rate the speed of resolution?

範囲: 1 – 5
最小:Very slow最大:Very fast
Q07
選択式必須

How likely are you to renew your lease when it's up for renewal?

  • Definitely will not renew
  • Probably will not renew
  • Not sure yet
  • Probably will renew
  • Definitely will renew
Q08
AIインタビュー

Reconstruct the specific story behind this resident's renewal answer and, if they had one, their most recent maintenance request: what happened, how long it took, how it was communicated, and how that shaped their feeling about staying. If they said they'd 'probably not' or are 'not sure' about renewing, probe exactly what would need to change for them to renew. If they gave up on a maintenance request, find out why and what they did instead.

Q09
選択式

What's your preferred way to communicate with the property management team?

  • Online portal or app
  • Email
  • Phone call
  • Text message
  • In person at the office
Q10
自由回答（長文）

Is there anything specific the property management team could do to improve your experience?

Q11
選択式

Which age range do you fall into? (Optional — helps us understand different residents' needs.)

  • Under 25
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65 or older
  • Prefer not to say
Q12
メッセージ

Thank you for sharing your experience! Your feedback goes directly to the property management team and helps shape upcoming improvements to maintenance and communication.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Goes beyond rating scales by including an AI follow-up interview that reconstructs the actual story behind a resident's renewal decision or most recent maintenance request, surfacing specifics closed-ended questions miss
  • Pairs a satisfaction opinion scale and a detailed matrix rating (maintenance, communication, common areas, value) with a direct renewal-likelihood question, so you get both the score and the 'why'
  • Includes a maintenance-request filter question and speed-of-resolution rating so follow-up probing is targeted only at residents who actually had a service interaction
  • Closes with an open-ended improvement question and optional demographic (age range) question, giving property teams both qualitative suggestions and segment-level context, with results compiled into an auto-generated report

Jotform

Create Free Property Management Forms - Property Management Form Templates

This is a broad category page of property management form templates (maintenance requests, applications, inspections, etc.) rather than a single ready-to-field tenant satisfaction survey. It's useful as a form-builder starting point but requires assembly and customization to match a dedicated satisfaction/renewal instrument. Good for teams that want drag-and-drop form building across many property workflows, not just resident feedback.

優れている点

  • Wide library of property-management-specific form templates in one place
  • Familiar drag-and-drop form builder for quick customization
  • Likely supports common integrations (payment, e-signature) typical of Jotform's ecosystem

物足りない点

  • Not a purpose-built tenant satisfaction/renewal-intent survey — requires piecing together generic forms
  • Static form fields only; no adaptive follow-up interview to dig into a resident's specific story
  • No automated quality scoring or AI-generated analysis of open-ended feedback

SurveySparrow

Tenant Satisfaction Survey Template

A dedicated, fielding-ready tenant satisfaction template that likely covers standard areas like maintenance, communication, and overall satisfaction in a conversational format. It's a solid off-the-shelf option for teams wanting quick deployment without building from scratch, but it appears to rely on fixed question sets rather than dynamic probing.

優れている点

  • Purpose-built tenant satisfaction template, ready to send with minimal setup
  • Conversational, chat-style survey format that can improve completion rates
  • Likely includes standard analytics/reporting dashboards

物足りない点

  • No adaptive AI follow-up interview to explore the specifics behind a low score or renewal decision
  • No voice AI interview or guided screen-share task option
  • No disclosed per-response quality scoring or transparent prompt methodology

Typeform

Tenant Satisfaction Survey Template

A polished, fielding-ready tenant satisfaction template with Typeform's signature one-question-at-a-time design, likely touching on similar themes (maintenance, communication, value). It's easy to launch and visually appealing, but like most form tools it is limited to predefined questions with no dynamic conversational depth.

優れている点

  • Clean, one-question-at-a-time UX known to boost completion rates
  • Ready-to-use tenant satisfaction template, no build-from-scratch needed
  • Easy embedding/sharing typical of Typeform's platform

物足りない点

  • Fixed question flow with no adaptive AI follow-up interview to surface the real story behind a rating
  • No voice AI interview or guided task/screen-share option
  • No published per-response quality scoring or transparent AI prompt methodology

よくあるご質問

「Tenant Satisfaction & Renewal Intent Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が12問含まれており、最初の設問は次のとおりです：「Hi! We'd like to hear how your experience has been living here so we can keep improving. Your responses are completely c…」・「How long have you lived at this property?」・「Overall, how satisfied are you with the property management here?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、12問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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