Beta Product Feedback: Reliability, Performance & Usability

Welcome to this beta feedback survey. Your responses will help us improve product stability, performance, and usability. This survey takes approximately 11 minutes. Participation is voluntary—you may stop at any time. Your responses are confidential and will be reported only in aggregate. There are no right or wrong answers; we simply want your honest experience.

In the past 7 days, how often did you use the product?

• Several times a day
• About once a day
• 2–3 times a week
• About once a week
• Less than once a week

Which platforms did you use in the past 7 days? Select all that apply.

• Web (browser)
• Windows desktop app
• macOS desktop app
• iOS app
• Android app
• API/CLI
• Other (please specify)

How long have you been using this beta?

• Less than 1 week
• 1–4 weeks
• 1–3 months
• 3+ months

In the past 7 days, did the product crash, freeze, or display any error messages?

• Yes
• No

Which reliability issues did you encounter in the past 7 days? Select all that apply.

• App crashed or closed unexpectedly
• App froze or became unresponsive
• Error messages blocked progress
• Data didn't save or was lost
• Unexpected logout or session timeout
• Sync or refresh issues
• Other (please specify)

Please describe the most recent reliability issue you experienced. Include what you were doing, what happened, any error text, and steps to reproduce if possible.

Overall, how would you rate the speed of the product in the past 7 days?

Where did you notice slowdowns in the past 7 days? Select all that apply.

• App startup
• Loading content or data
• Scrolling or navigation
• Search
• Saving or uploading
• Switching screens or tabs
• No noticeable slowdowns

Compared to the previous build, how would you rate the product's performance now?

How helpful is the product for your primary task right now?

How easy is it to complete your primary tasks with the product right now?

Which benefits, if any, have you experienced while using the product? Select all that apply.

• Saves time
• Improves accuracy
• Easier collaboration
• Better visibility or insights
• Simplifies workflow
• Mobile convenience
• Customization or flexibility
• None of the above

Please rank the following areas from most to least important for us to improve next.

1. Stability and reliability
2. Speed and responsiveness
3. Ease of use
4. Onboarding and learning aids
5. Integrations and compatibility
6. Reporting and insights

If we could address one issue in the next build, what should it be?

Based on your responses in this survey, is there anything else you'd like to share about your experience in the past 7 days?

We'd like to understand your beta experience in a bit more depth. An AI moderator will ask you a couple of follow-up questions based on your feedback so far.

Which of the following best describes your role?

• Developer or Engineer
• Product Manager
• Designer or Researcher
• Data Science or AI/ML
• QA or Support
• Operations or IT
• Executive or Founder
• Other

What is the approximate size of your company (number of employees)?

• 1
• 2–10
• 11–50
• 51–200
• 201–1,000
• 1,001–5,000
• 5,001–10,000
• 10,001+

Which industry best describes your organization?

• Software/Technology
• Finance
• Healthcare
• Education
• Retail/Ecommerce
• Manufacturing
• Media/Entertainment
• Government or Nonprofit
• Other

In which region are you primarily located?

• North America
• Europe
• Latin America
• Asia-Pacific
• Middle East
• Africa
• Other

How would you describe your experience level with tools similar to this product?

• Beginner
• Intermediate
• Advanced
• Expert

Would you be open to a brief follow-up conversation about your feedback?

• Yes
• No

Thank you for your time. Your feedback directly helps us improve the product's stability, performance, and usability.