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Operations & Data

Incident Communication Effectiveness Assessment

Evaluates stakeholder perceptions of incident communication timeliness, clarity, frequency, and helpfulness to identify priority improvements in crisis communication workflows.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全21問・約10分
Q01
メッセージ

Thank you for taking the time to share your feedback on our incident communications. This survey asks about your experience receiving status updates during a recent incident. Your responses are confidential, will be reported only in aggregate, and will be used to improve how we communicate during future incidents. Participation is voluntary, and you may stop at any time. There are no right or wrong answers—we are interested in your honest opinions. Estimated time: 10 minutes.

Q02
選択式

Were you affected by, or aware of, a recent service incident involving our product?

  • Yes
  • No
  • I'm not sure
Q03
プルダウン

Approximately when did you first become aware of this incident?

  • Within the last 24 hours
  • 1–3 days ago
  • 4–7 days ago
  • 8–14 days ago
  • 15–30 days ago
  • More than 30 days ago
Q04
プルダウン

Approximately how long after you first noticed the incident did you receive our first communication?

  • Within 15 minutes
  • 15–60 minutes
  • 1–3 hours
  • 3–6 hours
  • 6–12 hours
  • 12–24 hours
  • More than 24 hours
  • I don't recall
  • I never received an update
Q05
オピニオンスケール

How would you rate the frequency of updates during the incident?

スケール: 1 – 7
最小:Far too infrequent最大:Far too frequent
Q06
オピニオンスケール

Overall, how helpful were the incident communications in allowing you to plan or take action?

スケール: 1 – 7
最小:Not at all helpful最大:Extremely helpful
Q07
ランク付け

Please rank the following communication improvements from most to least important to you.

  1. Faster initial notification
  2. More frequent updates during the incident
  3. Clearer, less technical language
  4. More detail on root cause
  5. Better estimated resolution timelines
  6. Actionable workarounds or mitigation steps
  7. More thorough post-incident summary
ドラッグして順位を付ける
Q08
プルダウン

What best describes your primary role?

  • Engineering / Operations (e.g., SRE, DevOps)
  • Developer
  • Product Management
  • Customer Support
  • Security / Compliance
  • Executive / Leadership
  • Other
Q09
メッセージ

Thank you for sharing your feedback. Your responses will help us improve how we communicate during future incidents. We appreciate your time.

Q10
選択式

Through which channels did you receive incident updates? Select all that apply.

  • Email
  • SMS / Text
  • In-app message
  • Push notification
  • Status page
  • Social media
  • Phone call
  • Chat support
  • Community forum
  • Other
Q11
オピニオンスケール

How clear and easy to understand was the first incident update you received?

スケール: 1 – 7
最小:Not at all clear最大:Extremely clear
Q12
オピニオンスケール

How well did our updates describe the impact of the incident on your work or service?

スケール: 1 – 7
最小:Not at all well最大:Extremely well
Q13
オピニオンスケール

Overall, how satisfied are you with how we communicated during this incident?

スケール: 1 – 7
最小:Not at all satisfied最大:Extremely satisfied
Q14
自由回答（長文）

What is one change that would most improve incident communications for you?

Q15
プルダウン

How long have you used our product or service?

  • Less than 3 months
  • 3–12 months
  • 1–3 years
  • More than 3 years
Q16
オピニオンスケール

How well did our updates explain the cause of the incident?

スケール: 1 – 7
最小:Not at all well最大:Extremely well
Q17
プルダウン

Compared to your expectations, how would you rate the incident communications?

  • Much worse than expected
  • Worse than expected
  • About as expected
  • Better than expected
  • Much better than expected
Q18
AIインタビュー

We'd like to understand more about your experience with our incident communications. An AI moderator will ask a couple of follow-up questions based on your earlier responses.

Q19
プルダウン

Where are you primarily located?

  • North America
  • Europe
  • Asia-Pacific
  • Latin America
  • Middle East and Africa
  • Prefer not to say
Q20
オピニオンスケール

How well did our updates provide an estimated resolution timeline?

スケール: 1 – 7
最小:Not at all well最大:Extremely well
Q21
オピニオンスケール

How well did our updates provide workarounds or steps you could take in the meantime?

スケール: 1 – 7
最小:Not at all well最大:Extremely well

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Purpose-built for incidents, not generic communication: includes questions on incident awareness, channel mix, time-to-first-update, and specific ratings for clarity, frequency, impact, cause explanation, timeline estimates, and workarounds.
  • Includes an AI follow-up interview segment that can probe open-ended reactions to the incident communications in more depth than a fixed-question form allows.
  • Combines quantitative opinion-scale ratings, a ranking exercise on possible improvements, and an open-text question, plus role/tenure/location segmentation — giving both breadth and prioritization data in one template.
  • Ends with an expectations-comparison question and closing message, giving a structured before/after read on how communications landed versus stakeholder expectations.

Jotform

Communication Assessment Form Template

A general-purpose communication assessment form, not tailored to incident or crisis communication scenarios. It's a fielding-ready static form suitable for broad feedback collection but lacks any incident-specific question flow (channels used during an incident, time-to-notification, resolution timeline clarity, etc.).

優れている点

  • Easy drag-and-drop customization typical of Jotform's builder
  • Quick to deploy for general communication feedback
  • Free to use as a starting template

物足りない点

  • No incident-specific question set (channels, awareness timing, resolution/workaround clarity)
  • Static form with no adaptive AI follow-up probing
  • No automated per-response quality scoring or AI-generated reporting

QuestionPro

Company Communication Survey | Communication survey questions

This is a general internal company-communications evaluation template rather than one focused on incident or crisis events. It's a ready-to-field survey with standard communication questions, useful as a broad comparison point but not built around incident timelines, update frequency during an active issue, or resolution clarity.

優れている点

  • Backed by an established survey research platform with analytics dashboards
  • Likely offers a broad library of standard communication survey questions
  • Ready-to-field template requiring little setup

物足りない点

  • No incident-specific structure (channel tracking, time-to-first-update, cause/timeline clarity)
  • Fixed-question static survey with no adaptive AI interview follow-up
  • No transparent prompt methodology or automated quality scoring of open responses

よくあるご質問

「Incident Communication Effectiveness Assessment」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が21問含まれており、最初の設問は次のとおりです：「Thank you for taking the time to share your feedback on our incident communications. This survey asks about your experie…」・「Were you affected by, or aware of, a recent service incident involving our product?」・「Approximately when did you first become aware of this incident?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、21問を約10分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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