Internal Communication & Information Flow Survey

Thanks for taking a few minutes to share how communication is working at our company. Your honest answers help us fix real gaps, not just guess at them. This will take about 8 minutes and your responses will be kept confidential.

In the last 30 days, how often did you have the information you needed to do your job well?

• Never
• Rarely
• Sometimes
• Often
• Always

How much do you agree with each statement about communication at our company?

How well-informed do you feel about the company's current goals and priorities?

Which channel do you rely on most for work-related communication day to day?

• Email
• Chat app (e.g. Slack, Teams)
• Video calls
• In-person meetings
• Company intranet or wiki
• Project management tool

Which of these improvements would make the biggest difference to communication at our company, and which would matter least?

• More frequent updates from leadership
• Clearer, more organized project documentation
• Faster responses from other teams/departments
• Better tools for team collaboration
• More chances to give feedback upward
• Less email/message overload
• More live team or all-hands meetings
• More transparency around how decisions get made

How would you rate your direct manager's communication with you?

In the past month, how often have you felt out of the loop on decisions that affected your work?

• Never
• Rarely
• Sometimes
• Often
• Very often

Ask the respondent to walk through one specific, recent instance where communication broke down at work — what was supposed to happen, what actually happened, and what impact it had on their work. Anchor on their lowest-rated item from the agreement statements or the improvement they picked as mattering most, and probe concretely what change would have prevented the breakdown. If they say communication is generally fine, ask about a time they were surprised by a decision or change they should have known about earlier.

Just a few quick background questions to help us spot patterns — all optional.

Which department or team are you part of?

• Engineering/Product
• Sales
• Marketing
• Customer Support
• Operations
• Finance/Legal
• HR/People
• Other
• Prefer not to say

How long have you been with the company?

• Less than 6 months
• 6 months to 1 year
• 1-3 years
• 3-5 years
• More than 5 years
• Prefer not to say

Which best describes your role level?

• Individual contributor
• Team lead/supervisor
• Manager
• Senior leadership/executive
• Prefer not to say

That's everything — thank you! Your responses will be combined with your colleagues' feedback to identify where communication is breaking down and prioritize fixes. No individual answers will be shared.