Internal Process Time-Waste & Automation Opportunity Survey

Thanks for taking a few minutes on this one. We're mapping out which internal processes cost the most time and where people build workarounds, so we can prioritize fixes and automation. Your responses are completely confidential and anonymized. About 5-6 minutes, and honest answers (even 'I skip that step') are exactly what we need.

Which of the following processes do you interact with at least monthly? (Template note: replace this list with your organization's actual core processes, e.g. expense reporting, ticket routing, onboarding, procurement approvals.)

• Expense reporting / reimbursement
• IT ticket submission
• Procurement / purchase approvals
• Employee onboarding paperwork
• Time tracking or timesheets
• Status reporting to management
• Vendor or contract approvals
• (Replace with process specific to your org)

Across the processes below, which wastes the MOST of your time and which wastes the LEAST? (Template note: swap in the 6-9 processes most relevant to your organization.)

• Expense reporting / reimbursement
• IT ticket submission
• Procurement / purchase approvals
• Employee onboarding paperwork
• Time tracking or timesheets
• Status reporting to management
• Vendor or contract approvals

In a typical week, how many hours do you estimate you spend on manual, repetitive, or duplicate work caused by these processes?

In the last 30 days, how often did you use an unofficial workaround (a spreadsheet, a side channel, a manual fix) instead of following the official process?

How often does each of the following happen to you at work?

For which of these processes do you (or your team) regularly use a workaround instead of the documented steps? (Template note: mirror the process list used earlier.)

• Expense reporting / reimbursement
• IT ticket submission
• Procurement / purchase approvals
• Employee onboarding paperwork
• Time tracking or timesheets
• Status reporting to management
• Vendor or contract approvals

Briefly describe the workaround you use most often and why the official process didn't work for that situation.

Which single process would you most want automated or streamlined first?

• Expense reporting / reimbursement
• IT ticket submission
• Procurement / purchase approvals
• Employee onboarding paperwork
• Time tracking or timesheets
• Status reporting to management
• Vendor or contract approvals

How confident are you that automating this process would actually save meaningful time, without creating new problems?

Reconstruct the specific process the respondent flagged as the biggest time-waster or automation candidate: walk through the exact steps they take today, where the delay or duplication actually happens, and what tool or manual fix they lean on instead. If they mentioned a workaround, get concrete detail on how it's done and who else relies on it, since that reveals hidden risk. If they said they're not confident automation would help, probe what past attempt or system limitation makes them skeptical.

Almost done — just a couple of quick background questions to help us group the findings by team.

Which department or function do you primarily work in? (Template note: replace with your organization's actual department list.)

• Operations
• Finance
• IT / Engineering
• Sales
• Customer Support
• HR / People
• Marketing
• Prefer not to say

How long have you worked at the organization?

• Less than 6 months
• 6 months to 2 years
• 2 to 5 years
• More than 5 years
• Prefer not to say

That's everything — thank you! Your answers feed directly into a process-improvement backlog we'll use to prioritize fixes and automation over the next planning cycle.