LMS Integration & SSO Reliability Assessment for Educators

Welcome, and thank you for participating! This survey asks about your experience with learning management system (LMS) integrations and single sign-on (SSO) over the last 30 days. It should take approximately 12 minutes to complete. Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. All responses are confidential and will be reported only in aggregate. Please click 'Next' to begin.

Which learning management system (LMS) do you primarily use this term?

• Google Classroom
• Canvas
• Schoology
• Blackboard Learn
• Moodle
• D2L Brightspace
• Microsoft Teams for Education
• Sakai
• Other
• None / I don't use an LMS

How long have you been using your current LMS?

• Less than 3 months
• 3–12 months
• 1–3 years
• More than 3 years

In a typical week, approximately how many LMS-integrated tools do you use?

• 0 (none)
• 1–2
• 3–5
• 6–10
• More than 10

Which of the following integration types do you regularly use through your LMS? Select all that apply.

• Assessment/quiz tools
• Content libraries or textbook platforms
• Video conferencing
• Plagiarism detection
• Gradebook sync apps
• Rostering/enrollment
• Analytics or dashboards
• Parent/family communication
• External LTI tools (general)
• Other (please specify)

Overall, how would you rate the reliability and performance of your LMS integrations?

In the last 30 days, which of the following issues did you encounter with LMS integrations? Select all that apply.

• Tool failed to launch
• Timeout or spinning loader
• Data did not sync to gradebook
• Duplicate or missing rosters
• Wrong permissions or role
• Unexpected logout
• Error message without guidance
• Other (please specify)
• None of the above

In the last 30 days, how often did your LMS-integrated tools display errors or fail to load?

Integrations in my LMS generally launch and perform without unexpected errors.

Grades and assignment data sync accurately between integrated tools and my LMS gradebook.

Which single sign-on (SSO) or identity provider do you primarily use to log in to your LMS?

• Google Workspace / Google SSO
• Microsoft 365 / Azure AD
• Clever
• ClassLink
• Okta
• OneLogin
• Apple School Manager
• Other
• I don't know / No SSO

In the last 30 days, how often did your SSO login work successfully on the first attempt?

When your SSO login succeeds, approximately how long does it take to reach your LMS dashboard?

• Under 5 seconds
• 5–15 seconds
• 15–30 seconds
• 30–60 seconds
• More than 60 seconds
• I'm not sure

My SSO login experience is consistent and predictable across different devices and browsers.

When integration or SSO issues arise, my school's IT support resolves them in a timely manner.

When SSO or an integration fails, what do you typically do first? Select up to three.

• Retry the action
• Switch browser or device
• Use direct password login
• Clear cache/cookies
• Contact IT/help desk
• Wait and try later
• Give up / skip the tool entirely
• Other (please specify)

If one area of your LMS integration or SSO experience could be improved first, which would you choose?

• Faster login
• Fewer launch failures
• More reliable grade sync
• Timely and accurate rostering
• Clearer error messages
• Better vendor support

How likely are you to recommend your current LMS integrations and SSO setup to a colleague?

Please briefly describe a recent LMS integration or SSO issue you experienced in the last 30 days. What happened, and how did you resolve it (if at all)?

Based on your survey responses, we'd like to explore your LMS integration and SSO experiences in a bit more detail. An AI moderator will ask a few brief follow-up questions.

Which grade level(s) do you primarily teach?

• Elementary (K–5)
• Middle (6–8)
• High (9–12)
• Postsecondary
• Other / Multiple

Which subject area(s) do you primarily teach? Select up to three.

• English / Language Arts
• Mathematics
• Science
• Social Studies / History
• World Languages
• Arts
• PE / Health
• CTE / STEM
• Special Education
• Other

How many years have you been teaching?

• Less than 1 year
• 1–3 years
• 4–7 years
• 8–15 years
• 16+ years

How would you describe your school's setting?

• Urban
• Suburban
• Rural
• Mixed / Other

In which country do you primarily work?

• United States
• Canada
• United Kingdom
• Australia
• New Zealand
• Other

Thank you for completing this survey! Your feedback will directly help improve LMS integration and SSO reliability for educators. All responses are confidential and will be reported only in aggregate. If you have any questions about this research, please contact the survey administrator.