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Customer Experience

Mailchimp Customer Check-In & Satisfaction Survey

A periodic pulse check for Mailchimp customers covering feature usage, satisfaction with core tools, support experience, and likelihood to recommend. An AI follow-up interview digs into the story behind each customer's recommendation score, surfacing the specific moment or friction point that drove it instead of a flat number.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全12問・約7分
Q01
メッセージ

Hi! We'd love a quick check-in on how Mailchimp is working for you. Your responses are completely confidential and anonymized. This takes about 5 minutes and helps us prioritize what to fix and build next.

Q02
選択式必須

How long have you been using Mailchimp?

  • Less than 3 months
  • 3-12 months
  • 1-3 years
  • More than 3 years
Q03
選択式必須

Which of these Mailchimp features have you used in the last 30 days?

  • Email campaign builder
  • Marketing automation / journeys
  • Audience or list management
  • Analytics and reporting
  • Landing pages or forms
  • Integrations with other tools
Q04
マトリクス必須

How satisfied are you with each of these areas of Mailchimp?

6行 × 5列
  • Email campaign builder
  • Marketing automation
  • Audience/list management
  • Analytics and reporting
  • Templates and design tools
  • ほか1件
列: Very dissatisfied · Dissatisfied · Neutral · Satisfied · Very satisfied
Q05
オピニオンスケール必須

How likely are you to recommend Mailchimp to a friend or colleague?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q06
評価スケール

If you've contacted Mailchimp support in the last 90 days, how satisfied were you with that experience? (Skip if you haven't contacted support.)

範囲: 1 – 5
最小:Very dissatisfied最大:Very satisfied
Q07
AIインタビュー

Reference the respondent's recommendation score directly and ask what specific moment or feature is most responsible for it. If they scored 8 or below, probe concretely: what would need to change for them to raise it by even one point, and anchor on a recent real task (a campaign, automation, or support ticket) rather than a general impression. If they mentioned a satisfaction gap in the feature ratings, ask them to walk through exactly where the friction happened.

Q08
ベスト・ワースト選択（MaxDiff）必須

If Mailchimp could only improve a few things next, which would matter most to your business?

  • Simplifying the campaign creation workflow
  • Improving marketing automation capabilities
  • Expanding third-party integrations
  • Making pricing more transparent or affordable
  • Improving customer support responsiveness
  • Deepening analytics and reporting
  • Improving email deliverability
各セットで最も良いもの・最も悪いものを選択最も良い:Most important to improve最も悪い:Least important to improve
Q09
自由回答（長文）

Is there anything specific that would make Mailchimp work better for your business? Feel free to describe a real example.

Q10
選択式

How many people work at your company?

  • Just me
  • 2-10 employees
  • 11-50 employees
  • 51-200 employees
  • 201-1000 employees
  • 1000+ employees
  • Prefer not to say
Q11
選択式

What best describes your role?

  • Marketing
  • Founder / Owner
  • Sales
  • Operations
  • Other
  • Prefer not to say
Q12
メッセージ

Thanks so much for the feedback! We'll use your answers, along with everyone else's, to shape what we improve in Mailchimp next.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Combines structured questions (feature usage, satisfaction matrix, recommendation score, company size, role) with an AI follow-up interview that references the respondent's own recommendation score and asks what specific moment drove it
  • Includes a max-diff prioritization question so customers rank which improvements matter most, not just open-ended wishlists
  • Pairs a support-satisfaction rating with a long-text question on what would make Mailchimp work better, giving both quantifiable and narrative feedback
  • Automated per-response quality scoring and an auto-generated report mean the follow-up story behind each score is captured and summarized without manual read-through

SurveyMonkey

Mailchimp Small Business Customer Check In Survey

This is the closest direct competitor, a ready-to-field Mailchimp-branded check-in template covering similar small-business customer touchpoints. It benefits from SurveyMonkey's established distribution and analytics tools, but the template itself is a static question set. There's no indication it adapts questions based on a respondent's answers.

優れている点

  • Purpose-built for the same Mailchimp small-business customer audience
  • Ready-to-field template backed by SurveyMonkey's mature survey infrastructure
  • Likely benefits from broad benchmark data given SurveyMonkey's large template library

物足りない点

  • Static question flow with no adaptive follow-up interview to probe the reasoning behind a recommendation score
  • No mention of voice-based interviews or screen-share guided tasks
  • No published methodology on how questions were validated or scored

Jotform

Customer Check-in Form Template

A generic customer check-in form rather than one built specifically for Mailchimp or SaaS satisfaction tracking, so it's a looser comparison. It's a fielding-ready template on Jotform's form-builder platform, useful for basic status check-ins. It lacks the feature-usage and recommend-score depth this template targets.

優れている点

  • Simple, ready-to-use form builder with broad customization options
  • Fast to deploy for general customer check-ins
  • Familiar drag-and-drop interface for non-technical users

物足りない点

  • Generic template not tailored to Mailchimp feature usage or SaaS satisfaction drivers
  • No adaptive AI follow-up to dig into the story behind a score
  • No automated quality scoring or auto-generated analysis of open-ended responses

QuestionPro

Customer satisfaction survey questions | Customer satisfaction survey example

This page reads more like a general customer satisfaction template/example and question guide than a Mailchimp-specific check-in survey, so the comparison is broader than exact. It's useful as a static, fielding-ready CSAT template with standard question examples. It doesn't address Mailchimp-specific feature usage or support experience in the way this template does.

優れている点

  • Established CSAT question bank with example phrasing
  • Backed by QuestionPro's enterprise survey and analytics platform
  • Likely includes guidance on standard satisfaction metrics like CSAT/NPS

物足りない点

  • Generic satisfaction template, not tailored to Mailchimp feature usage or support workflows
  • Static questions only, no adaptive follow-up interview or voice interview option
  • No transparent, publishable prompt methodology for how deeper feedback is elicited

SurveySparrow

FREE Customer Satisfaction Survey Template

A free, generic customer satisfaction template rather than one built around Mailchimp's specific feature set, so it's a partial comparison. It's a ready-to-field template on a conversational survey platform, which suits quick CSAT collection. It doesn't include Mailchimp-specific feature-usage or support-experience questions.

優れている点

  • Free to use and quick to deploy
  • Conversational survey format may improve completion rates
  • Backed by SurveySparrow's broader survey and NPS toolset

物足りない点

  • Generic satisfaction survey, not tailored to Mailchimp's feature set or support experience
  • No adaptive AI interview to surface the specific moment behind a recommendation score
  • No mention of guided screen-share tasks or automated per-response quality scoring

よくあるご質問

「Mailchimp Customer Check-In & Satisfaction Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が12問含まれており、最初の設問は次のとおりです：「Hi! We'd love a quick check-in on how Mailchimp is working for you. Your responses are completely confidential and anony…」・「How long have you been using Mailchimp?」・「Which of these Mailchimp features have you used in the last 30 days?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、12問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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