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Customer Experience

Open Customer Comments & Feedback Deep-Dive Survey

Turns a single piece of customer feedback into a structured signal — capturing what prompted the comment, rating the specific aspects of the experience behind it, and using an AI follow-up interview to reconstruct the exact moment, cause, and fix. Built for support, CX, and product teams triaging open-ended comments.

このテンプレートを使うほかのテンプレートを見る

設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全11問・約6分
Q01
メッセージ

Thanks for taking a moment to share feedback with us! We'd like to understand what's behind your comment so we can actually act on it. This will take about 7 minutes.

Q02
自由回答（長文）必須

In your own words, what prompted you to share feedback with us today?

Q03
オピニオンスケール必須

Overall, how satisfied are you with your recent experience with (Replace with company/brand name)?

スケール: 1 – 5
最小:Very dissatisfied最大:Very satisfied
Q04
選択式必須

Which part of your experience does your comment mainly relate to?

  • Product quality
  • Customer service
  • Pricing or value
  • Website or app experience
  • Shipping or delivery
  • Billing or account issue
Q05
マトリクス

Please rate each part of your experience, even if your comment only touched on one of them.

4行 × 5列
  • Product quality
  • Customer service
  • Value for the price
  • Ease of doing business with us
列: Poor · Fair · Good · Very good · Excellent
Q06
オピニオンスケール必須

How likely are you to recommend us to a friend or colleague?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q07
AIインタビュー

Reconstruct the specific moment behind the respondent's comment: what exactly happened, when, and how it made them feel. Anchor on any low ratings or strong language they used and ask what a good resolution would look like to them. If their comment was positive, probe what specifically stood out so it can be reinforced, and if their answers are vague, ask for a concrete example or the closest recent instance.

Q08
選択式必須

Would you like someone from our team to follow up with you personally about this?

  • Yes, please follow up
  • No, this is just feedback
Q09
メールアドレス

What's the best email address for us to reach you at? (Only needed if you'd like a follow-up.)

Q10
選択式

Which age range do you fall into?

  • Under 18
  • 18-24
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65 or older
  • Prefer not to say
Q11
メッセージ

Thank you for sharing this with us — your comment and answers will go directly into our feedback review process, and if you asked for a follow-up, our team will be in touch soon.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Opens with an unprompted long-text question so respondents explain in their own words what triggered the feedback, before any rating scale anchors their answer
  • Combines a quick satisfaction and recommend-likelihood score with a full matrix rating of each experience aspect, so you get both a headline number and diagnostic detail from one comment
  • Uses an AI follow-up interview to reconstruct the specific moment, cause, and fix behind the comment — something static question lists can't do
  • Ends with an optional follow-up contact capture and age range, and closes by telling respondents their comment feeds directly into a report, making the process transparent

SurveyMonkey

Customer Comments Survey Examples & Template

This is a general customer comments template page combining example questions with editable survey building. It covers similar ground — open comments plus rating items — but as a fixed question set rather than an adaptive interview flow. Good for quick deployment, not for probing the 'why' behind a single comment.

優れている点

  • Well-known, easy-to-use survey builder
  • Provides example questions alongside the template for guidance
  • Backed by broad analytics and reporting tooling

物足りない点

  • No adaptive AI follow-up questioning — respondents get the same static question set regardless of answers
  • No voice AI interview option
  • No published per-response quality scoring methodology

Jotform

Bar Customer Feedback Form Template

This is a niche, pre-built form for a single vertical (bars), not a general open-comments deep-dive template, so it's a narrower comparison. It demonstrates Jotform's drag-and-drop form customization but is scoped to a specific hospitality use case rather than support/CX/product triage.

優れている点

  • Easy drag-and-drop customization
  • Ready-to-use, industry-specific starting point
  • Simple deployment for quick feedback capture

物足りない点

  • Built for a specific vertical (bars) rather than general customer comment triage
  • No adaptive AI follow-up interview to dig into a specific comment
  • No automated quality scoring or auto-generated analysis reports

SurveySparrow

Customer Service Feedback Survey Template

A conversational-style survey template focused on customer service feedback, closer in spirit to comment triage than the Jotform example. It's a fixed question flow with SurveySparrow's chat-like UI rather than a dynamic, AI-driven interview that adapts to each respondent's comment.

優れている点

  • Conversational UI that can feel more engaging than static forms
  • Purpose-built for customer service feedback scenarios
  • Part of a broader survey/CX platform with dashboards

物足りない点

  • No adaptive AI interview to reconstruct the moment behind a comment
  • No voice AI interview option
  • No transparent, published prompt methodology for how responses are scored or summarized

Typeform

Customer Feedback Form Template

A polished, general-purpose customer feedback form template known for its conversational one-question-at-a-time design. It's well suited for capturing an initial comment and ratings but doesn't include a mechanism to follow up on any single answer in more depth.

優れている点

  • Clean, well-regarded conversational form design
  • Simple to customize and brand
  • Good completion rates typical of Typeform's format

物足りない点

  • No adaptive AI follow-up interview — every respondent sees the same fixed sequence
  • No guided task or screen-share capability for deeper investigation
  • No automated per-response quality scoring or auto-generated report

よくあるご質問

「Open Customer Comments & Feedback Deep-Dive Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が11問含まれており、最初の設問は次のとおりです：「Thanks for taking a moment to share feedback with us! We'd like to understand what's behind your comment so we can actua…」・「In your own words, what prompted you to share feedback with us today?」・「Overall, how satisfied are you with your recent experience with (Replace with company/brand name)?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、11問を約6分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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