Q01
メッセージ
すべてのテンプレートCustomer Experience
Post-Purchase Customer Review & Satisfaction Survey
Captures how customers rate their recent purchase or service experience, which specific aspects drove that rating, and whether they'd buy again — with an AI follow-up interview that digs into the real moment behind their score instead of a generic star rating.
設問の例
テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。
全12問・約7分
Q02
オピニオンスケール必須
How likely are you to recommend us to a friend or colleague?
スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q03
評価スケール必須
Overall, how satisfied were you with your recent purchase or experience with us?
範囲: 1 – 5
最小:Very dissatisfied最大:Very satisfied
Q04
マトリクス必須
Please rate each part of your experience.
5行 × 5列
- Product or service quality
- Value for the price
- Customer service or support
- Ease of purchase or ordering
- Delivery or fulfillment speed
列: Poor · Fair · Good · Very good · Excellent
Q05
選択式
Which parts of your experience stood out most, positively or negatively?
- Product/service quality
- Price or value
- Speed of delivery or service
- Staff or support interaction
- Website or app experience
- Packaging or presentation
- Communication and updates
Q06
選択式必須
How likely are you to purchase from us again?
- Definitely will
- Probably will
- Not sure
- Probably won't
- Definitely won't
Q07
AIインタビュー
Probe the real story behind the respondent's recommendation and satisfaction scores. If the score was high, anchor on the single moment or detail that made the experience stand out and ask if it's consistent every time. If the score was low or middling, get specific about what went wrong, when in the journey it happened, and what would have changed the outcome. If they flagged a specific standout aspect above (quality, service, delivery, etc.), ask them to walk through that exact moment.
Q08
自由回答（長文）
Is there anything else you'd like us to know, or any suggestion for how we could improve?
Q09
選択式
How did you first hear about us?
- Search engine
- Social media
- Friend or family referral
- Advertisement
- Existing customer
- Other
Q10
選択式
What is your age range?
- Under 18
- 18-24
- 25-34
- 35-44
- 45-54
- 55-64
- 65+
- Prefer not to say
Q11
選択式
How do you describe your gender?
- Woman
- Man
- Non-binary
- Prefer to self-describe
- Prefer not to say
Q12
メッセージ
That's everything — thank you for sharing your honest feedback! We use responses like yours to fix what's not working and keep doing more of what is.
含まれる機能
AIによる深掘り
自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。
注意確認設問
急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。
AIが作成する設問文
文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。
自動レポート
回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。
他ツールとの比較
ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。
このテンプレートを選ぶ理由
- Goes beyond a single star rating with a rating question, a recommendation (NPS-style) score, and a matrix breakdown of specific experience aspects, so you know both the score and what drove it
- Includes an AI follow-up interview that probes the real story behind each respondent's recommendation and satisfaction score, instead of leaving low or high scores unexplained
- Pairs quantitative signals (multiple-choice on standout aspects, repurchase likelihood, acquisition source) with an open-ended long-text question for suggestions, giving both structured and qualitative data
- Uses friendly chat-style opening and closing messages to set expectations and thank respondents, keeping the ~3-4 minute survey feeling conversational rather than clinical
Jotform
Customer Review Form TemplateA static, form-builder-based customer review template typical of Jotform's drag-and-drop editor. It's ready to field quickly and is easy to customize with logic and widgets, but it relies on fixed questions rather than any adaptive follow-up. Good for simple review collection, not for probing the reasoning behind a score.
優れている点
- Fast to deploy and customize with Jotform's drag-and-drop form builder
- Likely supports common field types (ratings, text, choice) and basic conditional logic
- Familiar, widely-used platform for simple review collection
物足りない点
- No adaptive AI follow-up interview to explore the story behind a rating — just static fields
- No voice AI interview option or guided screen-share tasks
- No automated per-response quality scoring or transparent AI prompt methodology
SurveyMonkey
Customer Review TemplateSurveyMonkey's template offers a professionally worded, survey-methodology-backed set of static questions for collecting customer reviews. It benefits from SurveyMonkey's reporting and benchmarking tools, but the question set itself is fixed and does not adapt to individual responses. It's a solid generic starting point rather than a dynamic interview.
優れている点
- Backed by SurveyMonkey's survey methodology expertise and question design
- Built-in analytics and reporting dashboards for aggregate results
- Easy to launch and share across common distribution channels
物足りない点
- Static question flow with no adaptive AI probing into individual responses
- No voice AI interview or guided task/screen-share capability
- No transparent, per-response AI prompt or automated quality scoring
SurveySparrow
Customer Review Form Template | For requesting customer reviewsSurveySparrow's template is framed around requesting reviews, with a conversational, chat-like form style similar in feel to QuestionPunk's chat messages. However, its conversational flow is still pre-scripted rather than AI-driven, and it's aimed more at collecting/requesting reviews than deeply interviewing respondents about their experience.
優れている点
- Conversational, chat-style form format that feels more personal than a typical grid form
- Purpose-built for review requests, which may integrate well with review-generation workflows
- Mobile-friendly presentation typical of SurveySparrow's product
物足りない点
- Conversational UI is scripted, not adaptive — no AI follow-up that digs into the reasoning behind a score
- No voice AI interview or guided screen-share task option
- No automated quality scoring or published AI prompt transparency
Typeform
Customer Review FormTypeform's template offers its signature one-question-at-a-time, visually polished interface, which makes for a pleasant respondent experience. Like the others, though, it's a fixed sequence of questions with branching logic at most, not a true adaptive interview that generates novel follow-up questions per respondent.
優れている点
- Polished, one-question-at-a-time interface known for high completion rates
- Supports conditional branching logic for some personalization
- Strong visual design and template customization options
物足りない点
- No AI-generated follow-up questions — branching logic is pre-set, not dynamically adaptive
- No voice AI interview or guided screen-share task functionality
- No automated per-response quality scoring or transparent prompt methodology
よくあるご質問
「Post-Purchase Customer Review & Satisfaction Survey」テンプレートにはどのような設問が含まれていますか？
すぐに使える設問が12問含まれており、最初の設問は次のとおりです：「Thanks for taking a moment to share your experience! Your responses are completely confidential and anonymized. This wil…」・「How likely are you to recommend us to a friend or colleague?」・「Overall, how satisfied were you with your recent purchase or experience with us?」。すべての設問は上でプレビューでき、自由に編集できます。
このアンケートの回答にはどのくらい時間がかかりますか？
回答者は通常、12問を約7分で回答し終えます。
テンプレートは編集できますか？
はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。
このテンプレートは無料で使えますか？
はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。
公開の準備はできましたか？
このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。
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