Product CX Survey: Clarity, Speed & Documentation

Welcome, and thank you for participating! This brief survey asks about your recent experience with our product across three areas: clarity, speed, and documentation. It should take approximately 12 minutes. Your participation is entirely voluntary and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. All responses are confidential and will be reported in aggregate only.

When did you most recently use our product or service?

• Within the last 24 hours
• Within the last 7 days
• Within the last 30 days
• More than 30 days ago

The product's purpose and value were clear to me.

Overall, how would you rate the product's speed during typical tasks in the last 30 days?

Which of the following help or documentation sources have you used in the last 30 days? (Select all that apply)

• In-product tips or help
• Knowledge base or how-to articles
• API or developer docs
• Community forum or Q&A
• Contacted customer support
• Did not use any help or documentation

Overall, how satisfied are you with your experience using our product in the last 30 days?

We'd like to understand your experience in a bit more depth. An AI moderator will ask you a couple of follow-up questions based on what you've shared so far.

How long have you been a customer?

• Less than 1 month
• 1–6 months
• 7–12 months
• 1–2 years
• 3+ years
• Prefer not to say

Thank you for your time — your feedback is greatly valued and will help us improve your experience!

Which of the following activities have you done in the last 30 days? (Select all that apply)

• Set up or configured something
• Completed a core task
• Looked up how to do something
• Troubleshot an issue
• Integrated with another tool
• Other (please specify)

I could easily understand what to do next at each step.

Approximately how long does a typical task in our product take you to complete?

• 0–2 minutes
• 3–5 minutes
• 6–10 minutes
• 11–20 minutes
• 21–30 minutes
• More than 30 minutes

How easy or difficult was it to find relevant help content?

How likely are you to continue using our product?

Based on your responses in this survey, is there anything else you would like to share about your experience with our product?

Which of the following best describes your primary role?

• Developer or engineer
• Product or project manager
• Designer or UX researcher
• Marketing or sales
• Operations or support
• Executive or founder
• Other (please specify)
• Prefer not to say

Labels, menus, and instructions were easy to understand.

Compared to your expectations, how would you describe the product's speed in the last 30 days?

How easy or difficult was it to understand the instructions provided?

Please rank the following areas by how much they affected your success in the last 30 days, from most impact to least impact.

1. Product clarity (understanding what to do)
2. Speed and performance
3. Documentation and help resources

Where are you primarily located?

• North America
• Latin America
• Europe
• Middle East & Africa
• Asia-Pacific
• Prefer not to say

How easy or difficult was it to apply what you learned to complete your task?

What, if anything, has slowed you down most when using our product in the last 30 days?

What is your age range?

• 18–24
• 25–34
• 35–44
• 45–54
• 55–64
• 65+
• Prefer not to say

If we could improve one thing first, what should it be?

What is your gender?

• Man
• Woman
• Non-binary
• Prefer not to say
• Self-describe (please specify)