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すべてのテンプレート
Customer Experience

Streaming Service Discovery & Playback Experience Survey

Measures user satisfaction with content discovery, recommendation relevance, personalization, and playback quality across streaming platforms to identify UX improvement priorities.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全20問・約9分
Q01
メッセージ

Welcome, and thank you for participating in this survey about your streaming experience. This survey takes approximately 10 minutes. Your responses are confidential and will be reported only in aggregate. There are no right or wrong answers — we are interested in your honest opinions. Participation is voluntary, and you may stop at any time. Please answer based on your experience in the past 30 days.

Q02
選択式

In the past 30 days, how often did you use our streaming service?

  • Multiple times per day
  • About once per day
  • 3–5 days per week
  • 1–2 days per week
  • Less than once per week
Q03
オピニオンスケール

In the past 30 days, how easy or difficult was it to find content you wanted to watch?

スケール: 1 – 7
最小:Very difficult最大:Very easy
Q04
オピニオンスケール

In the past 30 days, how relevant or irrelevant were the content recommendations you received?

スケール: 1 – 7
最小:Not at all relevant最大:Extremely relevant
Q05
オピニオンスケール

In the past 30 days, how would you rate the overall video quality (e.g., resolution, clarity) of our service?

スケール: 1 – 7
最小:Very poor最大:Excellent
Q06
オピニオンスケール

Overall, how satisfied or dissatisfied were you with our streaming service in the past 30 days?

スケール: 1 – 7
最小:Very dissatisfied最大:Very satisfied
Q07
プルダウン

What is your age group?

  • Under 18
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65+
  • Prefer not to say
Q08
メッセージ

Thank you for completing this survey — your feedback directly helps us improve your streaming experience!

Q09
選択式

Which devices did you use to access our streaming service in the past 30 days? (Select all that apply)

  • Smart TV
  • Mobile phone
  • Tablet
  • Laptop or desktop
  • Game console
  • Set-top box or streaming stick
  • Smart speaker or smart display
Q10
選択式

Which of the following ways did you discover content on our service in the past 30 days? (Select all that apply)

  • Search
  • Home feed
  • Personalized recommendations
  • Top charts / Trending
  • Categories / Genres
  • Continue Watching
  • Curated collections / Playlists
  • External links or social media
  • Other (please specify)
Q11
オピニオンスケール

How well does our service understand your personal content preferences?

スケール: 1 – 7
最小:Not at all well最大:Extremely well
Q12
オピニオンスケール

In the past 30 days, how would you rate the overall audio quality of our service?

スケール: 1 – 7
最小:Very poor最大:Excellent
Q13
オピニオンスケール

How likely are you to recommend our streaming service to a friend or colleague?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q14
選択式

Which gender do you identify with?

  • Woman
  • Man
  • Non-binary
  • Prefer not to say
Q15
自由回答（長文）

What, if anything, would help you find content faster or more easily?

Q16
オピニオンスケール

Overall, how would you rate the reliability of playback (e.g., consistent, uninterrupted streaming) in the past 30 days?

スケール: 1 – 7
最小:Very unreliable最大:Very reliable
Q17
自由回答（長文）

Based on your responses in this survey, is there anything else about content discovery, recommendations, or playback you would like to share?

Q18
プルダウン

Which country or region do you live in?

  • United States
  • Canada
  • United Kingdom
  • Germany
  • France
  • Australia
  • India
  • Brazil
  • Japan
  • Mexico
  • Other (please specify)
  • Prefer not to say
Q19
選択式

Which playback issues did you experience in the past 30 days, if any? (Select all that apply)

  • Long startup time
  • Rebuffering or stalling
  • Low resolution / blurry picture
  • Audio out of sync
  • App crash or error
  • Subtitles or captions issues
  • Ads interrupting or repeating
  • None of the above
Q20
AIインタビュー

We'd like to learn more about your streaming experience. An AI moderator will ask you a couple of follow-up questions based on your responses.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Includes a dedicated AI follow-up interview segment that can probe deeper into a respondent's streaming habits beyond the fixed-choice questions
  • Covers the full funnel from content discovery and recommendation relevance to personalization, video/audio quality, and playback reliability in one structured flow
  • Uses opinion-scale questions on video quality, audio quality, and playback reliability alongside multiple-choice checklists of specific playback issues, giving both quantitative and diagnostic detail
  • Closes with open-text questions and an NPS-style likelihood-to-recommend item, plus demographic breakdowns (age, gender, region) for segmentation, all summarized in an auto-generated report

SurveyMonkey

Online Music Streaming Survey Template

This is a ready-to-field template focused on music streaming rather than video streaming, so question wording around content discovery and playback would need adapting. It's a static, fixed-question form with no adaptive follow-up capability. Good for quick benchmarking but not built for deep qualitative probing into individual playback or discovery pain points.

優れている点

  • Purpose-built for streaming service feedback, so core question categories likely overlap (usage, satisfaction, discovery)
  • Backed by SurveyMonkey's large template library and established survey distribution tools
  • Quick to deploy for a straightforward satisfaction benchmark

物足りない点

  • No adaptive AI-driven follow-up questions — all respondents see the same fixed question set regardless of answers
  • No voice AI interview or guided screen-share task option for observing actual playback/discovery behavior
  • No automated per-response quality scoring or transparent prompt methodology

SurveySparrow

User Experience Survey & Questionnaire Template

This is a general-purpose UX survey template, not one built specifically for streaming platforms, so streaming-specific concepts like recommendation relevance or playback reliability aren't pre-built and would require manual customization. It offers a conversational chat-style UI which is a genuine strength for engagement. Still a static question set rather than an interactive interview.

優れている点

  • Conversational, chat-style UX format that can feel more engaging than a traditional grid form
  • Flexible enough to be adapted to many product types, including streaming
  • Likely includes standard UX satisfaction and usability question types

物足りない点

  • Not tailored to streaming content discovery, personalization, or playback quality specifics out of the box
  • No adaptive AI interview or voice AI moderator to dig into individual UX friction points
  • No built-in automated quality scoring of open-ended responses or transparent prompt disclosure

よくあるご質問

「Streaming Service Discovery & Playback Experience Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が20問含まれており、最初の設問は次のとおりです：「Welcome, and thank you for participating in this survey about your streaming experience. This survey takes approximately…」・「In the past 30 days, how often did you use our streaming service?」・「In the past 30 days, how easy or difficult was it to find content you wanted to watch?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、20問を約9分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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