Remote Onboarding Kit Experience Survey

Welcome! This brief survey ( 10 minutes) asks about your experience with the remote onboarding kit during your first 14 days. Your participation is voluntary and you may stop at any time. All responses are confidential and will be reported in aggregate to improve our onboarding process. There are no right or wrong answers — we simply want your honest feedback. Please answer based on your own experience.

Have you received your remote onboarding kit?

• Yes, everything arrived together
• Yes, but some items arrived later
• Yes, but items were missing
• Not yet received

Which of the following items were included in your onboarding kit? (Select all that apply.)

• Laptop or primary device
• Peripherals (mouse, keyboard, cables)
• Access credentials (email, SSO, VPN)
• Required software licenses
• Setup guide or checklist
• Welcome information (team/org, policies)
• Return packaging or spare parts
• Other (please specify)
• Not applicable — no kit received

From unboxing, approximately how long did it take before you could perform your core work tasks?

• Under 1 hour
• 1–2 hours
• 3–4 hours
• Half a day (4–6 hours)
• A full day (6–8 hours)
• More than a day
• Not applicable

Which of the following help resources did you use during setup? (Select all that apply.)

• Written setup guide
• Live IT support session
• Manager or mentor
• Peer buddy
• Knowledge base or FAQs
• Chat or email helpdesk
• Other (please specify)
• None — I did not use any help resources

Based on your experience, rank the following onboarding kit components from most to least useful.

1. Laptop or primary device
2. Peripherals
3. Access credentials
4. Software licenses
5. Setup guide or checklist
6. Welcome information

What is your employment type?

• Full-time
• Part-time
• Contractor
• Intern
• Other
• Prefer not to say

Thank you for completing this survey! Your feedback is valuable and will directly inform improvements to our remote onboarding experience.

Before your kit arrived, what shipment information did you receive?

• A tracking link
• An estimated arrival time by email or message
• Both a tracking link and an ETA
• No shipment information
• Not applicable

Were any of the following items missing or unavailable when you needed them? (Select all that apply.)

• Laptop or primary device
• Peripherals (mouse, keyboard, cables)
• Access credentials (email, SSO, VPN)
• Required software licenses
• Setup guide or checklist
• Welcome information (team/org, policies)
• Return packaging or spare parts
• Other (please specify)
• None — everything was provided

Overall, how clear were the setup instructions provided with your onboarding kit?

Overall, how helpful was the support you received during setup?

Overall, how satisfied are you with the remote onboarding kit you received?

Which region are you located in?

• North America
• Europe
• Asia-Pacific
• Latin America
• Middle East / Africa
• Prefer not to say

When did your kit arrive relative to your start date?

• Before my start date
• On my first day
• Within 2–3 days after starting
• Within 4–7 days after starting
• After the first week
• Not yet received

How would you rate the overall condition of the physical items you received?

Approximately how many total hours did you spend on setup during your first week?

• Less than 1 hour
• 1–2 hours
• 3–4 hours
• 5–8 hours
• 9–16 hours
• More than 16 hours
• Not sure

To what extent do you agree or disagree: The onboarding kit helped me become productive quickly.

What is your primary job function?

• Engineering / IT
• Product / Design
• Operations
• Sales / Marketing
• Customer Support
• HR / People
• Finance / Legal
• Other
• Prefer not to say

Based on your experience, do you have any additional suggestions for improving the remote onboarding kit?

Have you onboarded remotely at a previous employer?

• Yes
• No
• Prefer not to say

We'd love to hear more about your onboarding experience. An AI moderator will ask a couple of follow-up questions based on your responses so far.