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Developer & Engineering

Software Update Rollout Feedback Survey

Captures how a specific software release landed with users — installation friction, stability, performance, and which features actually helped — for product and engineering teams shipping regular updates. The AI follow-up interview reconstructs exactly what broke or slowed someone down instead of settling for a vague 'it had bugs.'

このテンプレートを使うほかのテンプレートを見る

設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全13問・約7分
Q01
メッセージ

Thanks for trying our latest update! We'd like to hear how the update process and the changes themselves worked for you. Your responses are completely confidential and anonymized. This should take about 5 minutes, and your honest feedback shapes what we fix next.

Q02
選択式必須

Have you installed the most recent software update (Replace with version number, e.g. v3.4)?

  • Yes, installed it
  • No, not yet
  • No, wasn't aware of it
Q03
オピニオンスケール必須

Overall, how satisfied are you with this update?

スケール: 1 – 7
最小:Very dissatisfied最大:Very satisfied
Q04
マトリクス必須

How would you rate the update on each of the following?

5行 × 5列
  • Stability (crashes/freezes)
  • Performance/speed
  • New features
  • Bug fixes
  • Clarity of release notes/changelog
列: Poor · Below average · Average · Good · Excellent
Q05
選択式

In the week since installing, which of these have you run into? Select all that apply.

  • Crashes or freezes
  • Slower performance than before
  • A feature stopped working as expected
  • Confusing new UI or navigation
  • Compatibility issues with other tools/plugins
  • Data or settings loss
Q06
ベスト・ワースト選択（MaxDiff）必須

For our next update, which of these should we prioritize? Pick the most and least important each round.

  • Faster performance
  • Fewer bugs/more stability
  • New features
  • Better user interface/design
  • Stronger security
  • Backward compatibility
  • Clearer release notes
  • Better in-app support
各セットで最も良いもの・最も悪いものを選択最も良い:Most important to me最も悪い:Least important to me
Q07
評価スケール必須

How easy was the update installation process itself?

範囲: 1 – 5
最小:Very difficult最大:Very easy
Q08
AIインタビュー

If the respondent reported any bugs, crashes, slowdowns, or workflow disruptions, reconstruct exactly what they were doing when it happened, what they expected versus what occurred, and whether they found a workaround or gave up. If they had no issues, probe which specific new feature or fix they've actually used and whether it changed how they work. Anchor everything on concrete recent behavior, not general impressions.

Q09
オピニオンスケール必須

How likely are you to recommend our software to a colleague based on this update?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q10
自由回答（長文）

Anything else about this update — good or bad — you want the team to know?

Q11
選択式

Which best describes your primary role?

  • Individual contributor / end user
  • Team lead / manager
  • IT / systems administrator
  • Developer / engineer
  • Other
  • Prefer not to say
Q12
選択式

How long have you been using this software?

  • Less than 3 months
  • 3-12 months
  • 1-3 years
  • More than 3 years
  • Prefer not to say
Q13
メッセージ

Thank you for the detailed feedback! We'll use this to prioritize fixes and features for the next release cycle — no more action needed from you.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Includes an AI follow-up interview that automatically probes any reported bugs, crashes, slowdowns, or workflow disruptions to reconstruct exactly what happened instead of stopping at a vague complaint
  • Combines structured metrics (satisfaction scale, matrix ratings, installation ease rating, NPS-style recommend question) with a max-diff prioritization question so engineering teams get both quantified signal and ranked next steps
  • Segments respondents by role and tenure with the software, so product teams can see how the update landed differently across user types
  • Opens and closes with contextual chat messages that frame the ask and thank respondents, keeping the flow conversational rather than a cold form

SurveySparrow

Software Update Feedback Form Template

A ready-to-field template built in SurveySparrow's conversational form style, aimed at capturing reaction to a specific software update. It covers the same general topic as ours but relies on fixed questions rather than any dynamic probing when a respondent mentions a problem.

優れている点

  • Conversational, one-question-at-a-time form style that reduces drop-off
  • Purpose-built for software update feedback rather than generic feedback
  • Likely quick to deploy and customize within SurveySparrow's editor

物足りない点

  • No adaptive AI follow-up to dig into what specifically broke or slowed a user down — respondents are limited to whatever fixed questions are asked
  • No voice interview option or automated per-response quality scoring
  • No transparent, published methodology for how questions are scored or interpreted

Typeform

Software Update Feedback Form Template

Typeform's template applies its signature clean, conversational single-question UI to software update feedback. It's a static template meant to be filled in and customized, not an interview that adapts to what a respondent says.

優れている点

  • Polished, distraction-free question flow known for higher completion rates
  • Easy visual customization to match branding
  • Simple to set up for teams wanting a quick update-feedback form

物足りない点

  • No mechanism to automatically follow up on vague answers like 'it had bugs' — logic branching is manual, not AI-driven
  • No voice AI interview or screen-share task capability
  • No automated quality scoring of individual responses

SurveyMonkey

Software And App Customer Feedback

This is a broader software/app feedback and NPS template rather than one scoped specifically to a single update rollout, but it's a comparable ready-to-use survey for gauging user sentiment after a release. It leans on standard multiple-choice and NPS question types.

優れている点

  • Backed by SurveyMonkey's established benchmarking and NPS methodology
  • Broadly applicable to ongoing app/software feedback programs, not just one-off updates
  • Simple to deploy at scale with SurveyMonkey's distribution tools

物足りない点

  • Generic software/app feedback focus rather than update-specific probing, so it won't reconstruct install friction or specific bugs in detail
  • No adaptive AI interview or voice-based follow-up to clarify open-ended complaints
  • No transparent per-response quality scoring or published prompt methodology

よくあるご質問

「Software Update Rollout Feedback Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が13問含まれており、最初の設問は次のとおりです：「Thanks for trying our latest update! We'd like to hear how the update process and the changes themselves worked for you.…」・「Have you installed the most recent software update (Replace with version number, e.g. v3.4)?」・「Overall, how satisfied are you with this update?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、13問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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