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Season Ticket Holder Renewal & Retention Survey

Measures renewal intent, experience satisfaction, value drivers, price sensitivity, and barriers to renewal among current season ticket holders to inform retention strategy.

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Season Ticket Holder Renewal & Retention Survey

Welcome, and thank you for taking part in this survey about your season ticket experience. This survey takes approximately 6–8 minutes to complete. Your responses are confidential and will be reported in aggregate only — individual answers will not be shared. There are no right or wrong answers; we are interested in your honest opinions. Participation is voluntary, and you may stop at any time. Your feedback will be used to improve the season ticket holder experience.

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デフォルト テーマ。色とフォントは自由に変更できます。

設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全16問・約9分
メッセージ

Welcome, and thank you for taking part in this survey about your season ticket experience. This survey takes approximately 6–8 minutes to complete. Your responses are confidential and will be reported in aggregate only — individual answers will not be shared. There are no right or wrong answers; we are interested in your honest opinions. Participation is voluntary, and you may stop at any time. Your feedback will be used to improve the season ticket holder experience.

Q01
選択式

Which of the following best describes your current plans for next season?

  • I already renewed for next season
  • I plan to renew
  • I'm unsure yet
  • I do not plan to renew
  • Not applicable (e.g., relocating)
Q02
プルダウン

When did you complete your renewal for next season?

  • As soon as renewal opened
  • Within the first week
  • Midway through the renewal window
  • Near the deadline
  • After a reminder
  • I have not yet renewed
  • Other (please specify)
Q03
オピニオンスケール

Overall, how would you rate your experience as a season ticket holder this season?

スケール: 1 – 7
最小:Very poor最大:Excellent
Q04
オピニオンスケール

How satisfied were you with the renewal process this season?

スケール: 1 – 7
最小:Very dissatisfied最大:Very satisfied
Q05
選択式

Which of the following club touchpoints did you use this season? Select all that apply.

  • Mobile app
  • Account manager
  • Team website or portal
  • Stadium ticket office
  • Email newsletters
  • Phone support
  • In-venue kiosks
  • None of the above
  • Other (please specify)
Q06
オピニオンスケール

How likely are you to recommend being a season ticket holder to a friend or colleague?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q07
オピニオンスケール

How likely are you to renew your season ticket for next season?

スケール: 1 – 7
最小:Very unlikely最大:Very likely
Q08
ランク付け

Please rank the following reasons for renewing from most to least important to you.

  1. Team loyalty
  2. Value for money
  3. Seat location and sightlines
  4. Game-day atmosphere
  5. Priority access (e.g., playoffs, presales)
  6. Tradition with friends or family
ドラッグして順位を付ける
Q09
選択式

Which of the following factors, if any, make you hesitant about renewing? Select all that apply.

  • Total cost
  • Potential price increase
  • Team performance
  • Schedule or attendance conflicts
  • Seat location concerns
  • Transportation or parking
  • Customer service experience
  • Prefer single-game purchases
  • Moving or relocation
  • None — I have no hesitations
  • Other (please specify)
Q10
自由回答（長文）

Approximately how much would you be willing to pay in total for a season ticket next season? Please enter an amount in your local currency.

Q11
自由回答（長文）

If you could change one thing about the season ticket experience, what would most increase your likelihood of renewing?

Q12
AIインタビュー

Based on your responses, we'd like to explore your season ticket renewal thoughts in a bit more depth.

Q13
プルダウン

What is your age group?

  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65 or older
  • Prefer not to say
Q14
選択式

How do you describe your gender?

  • Woman
  • Man
  • Non-binary
  • Prefer not to say
Q15
プルダウン

Approximately how far do you live from the venue?

  • Less than 10 miles (16 km)
  • 10–25 miles (16–40 km)
  • 26–50 miles (41–80 km)
  • 51–100 miles (81–160 km)
  • More than 100 miles (160+ km)
  • Prefer not to say
Q16
プルダウン

How many seasons have you held a season ticket with this club?

  • This is my first season
  • 2–3 seasons
  • 4–6 seasons
  • 7–10 seasons
  • More than 10 seasons
  • Prefer not to say
メッセージ

Thank you for your time — your feedback directly helps us improve the season ticket experience for holders like you.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

よくあるご質問

「Season Ticket Holder Renewal & Retention Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が16問含まれており、最初の設問は次のとおりです：「Which of the following best describes your current plans for next season?」・「When did you complete your renewal for next season?」・「Overall, how would you rate your experience as a season ticket holder this season?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、16問を約9分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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