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Customer Experience

Transaction-Level Net Promoter Score Survey

Captures Net Promoter Score right after a specific purchase, support call, delivery, or service visit — revealing whether that single interaction is building loyalty or quietly eroding it. Built for CX, support, and operations teams who need transaction-level signal instead of annual survey noise, with an AI follow-up that uncovers the concrete moment behind each score rather than a vague comment.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全12問・約7分
Q01
メッセージ

Thanks for your recent purchase / support call / delivery with (Replace with Company Name)! We'd love your honest take on that specific experience — it takes about 7 minutes and helps us fix what's not working. Your responses are completely confidential and anonymized. (Template note: name the exact transaction type before launching.)

Q02
選択式必須

Which channel did you use for this transaction?

  • Website
  • Mobile app
  • Phone / call center
  • In-person at a store or branch
  • Email
Q03
オピニオンスケール必須

Based on this specific transaction, how likely are you to recommend (Replace with Company Name) to a friend or colleague? (Template note: replace with the exact interaction type, e.g. 'this support call', before launching.)

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q04
選択式必須

What's the main reason for the score you just gave?

  • Speed of service
  • Product or service quality
  • Staff helpfulness or expertise
  • Ease of the process
  • Price or value
  • Problem resolution
Q05
AIインタビュー

Probe the specific reason behind the respondent's score, anchoring on the transaction they just completed and the driver they selected. If they gave a low or middling score, find out exactly what broke down and what a real fix would look like; if they gave a high score, identify the single moment that stood out so it can be reinforced. Push for a concrete detail — a step, a delay, a person, a message — rather than a general impression.

Q06
マトリクス

Thinking specifically about this transaction, rate each of the following:

5行 × 5列
  • Speed of the process
  • Ease of getting help or completing the transaction
  • Staff or support helpfulness
  • Clarity of communication
  • How well your issue or need was resolved
列: Poor · Below average · Average · Good · Excellent
Q07
オピニオンスケール必須

Overall, how much effort did it take on your part to complete this transaction?

スケール: 1 – 7
最小:Very high effort最大:Very low effort
Q08
選択式必須

Did this interaction fully address what you needed?

  • Yes, completely
  • Partially
  • No, not at all
  • Not applicable
Q09
選択式

How likely are you to use this same channel or process again for a similar need?

  • Definitely will
  • Probably will
  • Might or might not
  • Probably won't
  • Definitely won't
Q10
選択式

How often do you typically interact with (Replace with Company Name)?

  • This was my first time
  • A few times a year
  • Monthly
  • Weekly or more
  • Prefer not to say
Q11
選択式

Which age range best describes you?

  • Under 25
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65 or older
  • Prefer not to say
Q12
メッセージ

Thank you! Your feedback goes straight to the team responsible for this exact experience and helps us close the loop on issues quickly.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Anchors every question to the specific transaction (purchase, support call, delivery, or service visit) rather than a generic relationship NPS, starting with a chat message that names the exact interaction being rated
  • Pairs the opinion-scale NPS score with an AI follow-up interview that probes the specific reason behind that score, so you get the concrete moment behind the number instead of a one-line comment
  • Goes beyond a single NPS question with a matrix rating of transaction-specific attributes, an effort score, a resolution check, and a channel-repeat-intent question — giving CX/ops teams a full diagnostic, not just a score
  • Closes the loop with a chat message confirming feedback routes straight to the team responsible for that exact experience, reinforcing that this is built for operational follow-up, not annual benchmarking

Jotform

Net Promoter Score Form Template

A drag-and-drop NPS form built on Jotform's general form-building platform rather than a dedicated survey research tool. It's fielding-ready as a simple form, but it's built for generic satisfaction capture rather than transaction-specific CX signal. Customization is manual, question by question.

優れている点

  • Easy to customize visually via Jotform's form builder
  • Simple to embed or share as a standalone form
  • Low barrier to quickly stand up a basic NPS question

物足りない点

  • No adaptive AI follow-up — it's a static form with fixed fields, so it can't probe the specific reason behind a score
  • No transaction-anchoring structure (channel, effort, resolution) built around a single specific interaction
  • No automated per-response quality scoring or auto-generated analysis report

QuestionPro

Net Promoter Score survey template | NPS survey template and questions

A fielding-ready NPS survey template from an established enterprise survey platform, framed around general NPS methodology and best-practice question wording. It reads as a relationship/general NPS template rather than one purpose-built for a single transaction like a support call or delivery.

優れている点

  • Backed by an established survey platform with broad analytics and reporting tooling
  • Includes standard NPS methodology guidance alongside the questions
  • Supports typical follow-up open-text questions

物足りない点

  • Follow-up questions are static/predefined, not an adaptive AI interview that digs into the specific transaction reason
  • No published, transparent prompt logic for how follow-ups are generated
  • No built-in per-response quality scoring or automated transaction-level reporting

SurveyMonkey

Net Promoter Score Survey Template

A widely used, fielding-ready NPS template from a major general-purpose survey platform. It's a solid starting point for a standard relationship NPS survey, but the page doesn't indicate any transaction-specific anchoring (e.g., 'this purchase' or 'this call') or adaptive questioning.

優れている点

  • Backed by a well-known, mature survey platform with strong distribution options
  • Likely includes benchmark data given SurveyMonkey's scale
  • Simple to launch quickly for a general NPS pulse

物足りない点

  • Static question set with no adaptive AI follow-up to surface the concrete moment behind a score
  • No visible mechanism to anchor responses to one specific transaction versus overall relationship
  • No automated per-response quality scoring or transparent AI prompt methodology

SurveySparrow

Customer Net Promoter Score (NPS) Template

A fielding-ready NPS template presented in SurveySparrow's conversational, chat-style survey format, which makes it feel more personal than a plain form. It's still a scripted question flow, though, rather than one that dynamically probes each respondent's specific answer.

優れている点

  • Conversational chat-style UI that can feel more engaging than a static form
  • Fielding-ready template designed specifically for NPS
  • Likely supports mobile-friendly, one-question-at-a-time delivery

物足りない点

  • Conversational UI is scripted, not adaptive — it doesn't generate a follow-up question based on the specific reason a respondent gave
  • No indication of transaction-level anchoring (specific purchase/call/delivery) versus general relationship NPS
  • No automated quality scoring of responses or auto-generated report tied to a specific interaction

よくあるご質問

「Transaction-Level Net Promoter Score Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が12問含まれており、最初の設問は次のとおりです：「Thanks for your recent purchase / support call / delivery with (Replace with Company Name)! We'd love your honest take o…」・「Which channel did you use for this transaction?」・「Based on this specific transaction, how likely are you to recommend (Replace with Company Name) to a friend or colleague…」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、12問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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