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Operations & Data

Vendor Contact & Responsiveness Experience Survey

Captures how easy and effective it is for internal teams to reach and work with a vendor's point of contact — responsiveness, accuracy of contact info, and follow-through. An AI follow-up digs into the most recent real interaction to surface what actually happened when things went well or went wrong, beyond the rating.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全13問・約7分
Q01
メッセージ

Thanks for taking a few minutes on this — we're checking how well our vendor contact process is working so we can fix what's broken. About 4-5 minutes, and specifics help more than general impressions.

Q02
自由回答（短文）必須

Which vendor is this feedback about? (Replace with Vendor Name). (Template note: prefill this field per-vendor or per-contract before sending.)

Q03
選択式必須

In the last 90 days, how often have you contacted this vendor (email, call, ticket, or meeting)?

  • Not at all
  • Once or twice
  • Several times
  • Weekly or more
Q04
オピニオンスケール必須

How easy is it to reach the right person at this vendor when you need something?

スケール: 1 – 7
最小:Very difficult最大:Very easy
Q05
マトリクス必須

Thinking about your recent interactions with this vendor's contact(s), how much do you agree with each statement?

4行 × 5列
  • They respond within a reasonable timeframe
  • The contact information on file for them is accurate and current
  • They are professional and easy to work with
  • They follow through on commitments they make
列: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q06
選択式必須

Is the vendor's listed contact (name, email, phone, or escalation path) currently accurate in our records?

  • Yes, fully accurate
  • Mostly, minor issues
  • No, significantly out of date
  • I don't know
Q07
評価スケール必須

Overall, how satisfied are you with your primary point of contact at this vendor?

範囲: 1 – 5
最小:Very dissatisfied最大:Very satisfied
Q08
AIインタビュー

Reconstruct the respondent's most recent real interaction with this vendor's contact: what they needed, who they reached out to, how long it took to get a useful response, and whether the issue was actually resolved. If they rated ease of reach or satisfaction low, probe concretely what broke down (wrong contact, no response, escalation needed) and what a better process would have looked like. If contact info was flagged as inaccurate, ask what specifically is wrong and how they found out.

Q09
選択式

What's your preferred way to reach this vendor's contact?

  • Email
  • Phone call
  • Shared ticketing/support system
  • Scheduled meetings
  • Instant messaging/chat
Q10
自由回答（長文）

What's one change that would make working with this vendor's contact easier or faster?

Q11
選択式

Which best describes your role in working with this vendor?

  • Procurement/Sourcing
  • Operations
  • Finance/AP
  • IT
  • Legal/Compliance
  • Other
  • Prefer not to say
Q12
選択式

How long have you personally worked with this vendor?

  • Less than 3 months
  • 3-12 months
  • 1-3 years
  • More than 3 years
  • Prefer not to say
Q13
メッセージ

That's everything — thank you! Your answers feed directly into our vendor scorecards and help us clean up contact records and flag vendors who need a check-in.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Goes beyond a static contact-info form by asking how easy it actually is to reach the right person, how often contact happens, and whether the listed contact/escalation path is still accurate.
  • Includes an AI follow-up interview that reconstructs the respondent's most recent real interaction with the vendor's contact, surfacing what actually happened rather than relying on a single satisfaction score.
  • Combines a matrix on interaction quality, an overall satisfaction rating, and an open-ended question on what would make working with the contact easier, then routes respondent role and tenure to contextualize the feedback.
  • Automatically compiles responses into a vendor scorecard-ready report, with transparent prompts for how the AI follow-up was conducted.

Jotform

Simple Vendor Contact Form Template

This is a fielding-ready static form for capturing a vendor's contact details (name, email, phone) rather than a survey measuring responsiveness or contact experience. It's built on Jotform's drag-and-drop form builder with customizable fields and integrations. It's better suited to maintaining a vendor directory than to evaluating how well internal teams can actually work with a vendor's point of contact.

優れている点

  • Easy drag-and-drop customization of form fields
  • Free tier available with broad integration options
  • Mobile-friendly, quick to deploy for simple data capture

物足りない点

  • Static field collection only — no adaptive follow-up to probe what happened in a specific interaction
  • No automated quality scoring of responses
  • No mechanism to reconstruct or verify a recent real interaction beyond what's typed in

SurveyMonkey

Vendor Contact Form Template

A fielding-ready template on an established survey platform, positioned for collecting vendor contact information rather than probing the quality of ongoing vendor interactions. It benefits from SurveyMonkey's easy distribution and reporting tools, but the underlying question set is a standard static form rather than an experience-diagnostic survey. There's no indication it distinguishes between contact-info accuracy and relationship/responsiveness quality the way a dedicated experience survey would.

優れている点

  • Established platform with simple survey distribution and basic reporting
  • Quick to deploy using pre-built question templates
  • Familiar interface for teams already using SurveyMonkey

物足りない点

  • No adaptive AI probing into a specific recent interaction — fixed question set only
  • No automated per-response quality scoring
  • No published methodology or transparent prompt logic for how deeper insights are derived

よくあるご質問

「Vendor Contact & Responsiveness Experience Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が13問含まれており、最初の設問は次のとおりです：「Thanks for taking a few minutes on this — we're checking how well our vendor contact process is working so we can fix wh…」・「Which vendor is this feedback about? (Replace with Vendor Name). (Template note: prefill this field per-vendor or per-co…」・「In the last 90 days, how often have you contacted this vendor (email, call, ticket, or meeting)?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、13問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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