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Product & UX

Website Contact Experience Survey

Captures how easily visitors find, use, and hear back from your website's contact channels — form, email, chat, or phone — with an AI follow-up that digs into the specific moment things got confusing or slow.

このテンプレートを使うほかのテンプレートを見る

設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全12問・約7分
Q01
メッセージ

Thanks for taking a minute! We'd like to hear about your recent experience trying to contact us through our website. Your responses are completely confidential and anonymized. This should take about 7 minutes and helps us make it easier to reach us.

Q02
選択式必須

What was the main reason you tried to contact us?

  • Product or account question
  • Technical issue or bug
  • Billing or order question
  • Sales or pricing inquiry
  • Feedback or suggestion
  • Something else
Q03
選択式必須

Which method did you use to reach us?

  • Contact form
  • Email address listed on the site
  • Live chat widget
  • Phone number listed on the site
  • Social media message
Q04
オピニオンスケール必須

How easy was it to find a way to contact us on the site?

スケール: 1 – 7
最小:Very difficult to find最大:Very easy to find
Q05
オピニオンスケール必須

How easy was it to actually submit your message (fill out the form, start the chat, etc.)?

スケール: 1 – 7
最小:Very difficult最大:Very easy
Q06
マトリクス必須

How much do you agree with each statement about your contact experience?

4行 × 5列
  • I knew what information I needed to provide before I started
  • I got a confirmation that my message was received
  • I had a clear sense of when to expect a reply
  • The person or system that responded understood my issue
列: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q07
選択式必須

Have you received a reply yet?

  • Yes, and it resolved my issue
  • Yes, but it didn't resolve my issue
  • Not yet, still waiting
  • No, I gave up before hearing back
Q08
評価スケール必須

Overall, how satisfied are you with how easy it was to contact us?

範囲: 1 – 5
最小:Very dissatisfied最大:Very satisfied
Q09
AIインタビュー

Reconstruct the respondent's actual contact journey step by step: what they were trying to accomplish, which method they chose and why, and the exact moment (if any) where they got confused, stuck, or gave up. If they rated their experience poorly or said they gave up, dig into what specifically went wrong and what would have fixed it. If they rated it highly, ask what made it feel effortless so we know what to protect.

Q10
選択式

In the last 6 months, how often have you contacted a company through a website (any company, not just us)?

  • This was my first time in a while
  • A few times
  • Regularly, for work or personal reasons
  • Prefer not to say
Q11
選択式

What device were you using when you tried to contact us?

  • Smartphone
  • Desktop or laptop
  • Tablet
  • Prefer not to say
Q12
メッセージ

That's everything — thank you for the detailed feedback! We use responses like yours to fix friction points in our contact process and speed up replies.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Goes beyond collecting a message — it measures the experience itself, from how easily visitors found a way to contact you to how easy the form/chat/call actually was to complete.
  • Includes an adaptive AI follow-up interview that reconstructs the respondent's actual contact journey step by step, pinpointing exactly where things got confusing or slow.
  • Pairs opinion-scale and matrix questions (ease of finding contact, ease of submitting, agreement statements) with practical context like method used, device, reply status, and recent contact frequency for benchmarking.
  • Produces an automated, report-ready summary of friction points per respondent, rather than just raw form submissions with no analysis layer.

Jotform

Basic Web Page Contact Form Template

This is a standard embeddable contact form (name, email, message fields) for a business website, not a survey measuring the contact experience. It's built for lead capture, not for asking visitors how easy or frustrating the contact process was. Good as a functional widget, not a feedback instrument.

優れている点

  • Simple drag-and-drop form builder
  • Easy to embed directly on a website
  • Free tier available for basic use

物足りない点

  • Static fields only — no follow-up or probing questions
  • No mechanism to ask about ease of finding/using contact channels
  • No automated scoring or reporting on response quality or experience

SurveyMonkey

Website Contact Form Template

Despite being hosted on a survey platform, this template is structured as a contact-collection form rather than an experience survey — it gathers visitor details, not feedback on ease of contacting or reply satisfaction. It benefits from SurveyMonkey's broader question-type library but isn't purpose-built for this use case.

優れている点

  • Backed by an established survey platform with broad distribution options
  • Access to standard question types (multiple choice, rating, etc.)
  • Straightforward setup for non-technical users

物足りない点

  • No adaptive AI interview or follow-up probing on individual answers
  • No voice interview option
  • No built-in journey reconstruction or per-response quality scoring

Typeform

Basic Website Contact Form Template

A conversational-style contact form focused on collecting visitor inquiries with a polished, one-question-at-a-time interface. It's designed for capturing contact requests, not for surveying visitors about how easy or frustrating the contact process was. Strong on form design, absent on experience measurement.

優れている点

  • Clean, mobile-friendly conversational form design
  • Easy to customize and embed
  • Good completion rates due to UX polish

物足りない点

  • No adaptive follow-up interview logic beyond basic branching
  • No voice AI interview capability
  • No automated experience report or quality scoring of responses

よくあるご質問

「Website Contact Experience Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が12問含まれており、最初の設問は次のとおりです：「Thanks for taking a minute! We'd like to hear about your recent experience trying to contact us through our website. You…」・「What was the main reason you tried to contact us?」・「Which method did you use to reach us?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、12問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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