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Industry-Specific

Business Contact Experience Feedback Survey

Captures how prospects and customers experience reaching out to your business — how easy it was to get a response, how the interaction was handled, and whether it moved them closer to (or further from) doing business with you. An AI follow-up reconstructs exactly what happened during their most recent contact attempt, beyond the numbers.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全13問・約7分
Q01
メッセージ

Thanks for taking a moment to share feedback! Your responses are completely confidential and anonymized. We'd like to hear about your recent experience contacting our team — this takes about 7 minutes and helps us respond faster and better next time.

Q02
選択式必須

What was the main reason you contacted us?

  • Sales inquiry or quote request
  • Support or troubleshooting question
  • Partnership or vendor inquiry
  • Billing or account issue
  • General information request
  • Complaint
Q03
選択式必須

Which channel did you use to reach us?

  • Phone call
  • Email
  • Website contact form
  • Live chat
  • Social media message
  • In person
Q04
オピニオンスケール必須

How easy was it to reach the right person or department for your request?

スケール: 1 – 7
最小:Very difficult最大:Very easy
Q05
評価スケール必須

How would you rate the speed of our response to your initial contact?

範囲: 1 – 5
最小:Very slow最大:Very fast
Q06
マトリクス必須

Thinking about the person or team who handled your contact, how much do you agree with each statement?

4行 × 5列
  • They were knowledgeable about my request
  • They were courteous and professional
  • My question or issue was actually resolved
  • Their communication was clear and easy to follow
列: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q07
オピニオンスケール必須

Based on this contact experience alone, how likely are you to recommend doing business with us?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q08
選択式必須

Did this contact experience change how likely you are to do business with us?

  • Made me more likely to do business with you
  • No change either way
  • Made me less likely to do business with you
  • Too early to tell
Q09
AIインタビュー

Reconstruct exactly what happened the last time this respondent contacted the business: what channel they used, how long they waited, who they spoke with, and whether their request was actually resolved on that contact or required follow-up. If they rated responsiveness or ease-of-reach low, dig into the specific moment things went wrong (unreturned message, wrong department, confusing form, etc.). If they said the experience made them less likely to do business, probe what specifically would need to change to win them back.

Q10
自由回答（長文）

Is there anything specific that would have made this contact experience better?

Q11
選択式

Which best describes your role in this interaction?

  • Decision-maker / buyer
  • Individual contributor / end user
  • Procurement or vendor management
  • Partner or reseller
  • Other
Q12
選択式

What is the approximate size of your organization?

  • Just me / freelancer
  • 2-10 employees
  • 11-50 employees
  • 51-200 employees
  • 201-1,000 employees
  • 1,000+ employees
  • Prefer not to say
Q13
メッセージ

That's everything — thank you for the detailed feedback! We'll use your responses (and your AI follow-up conversation) to improve how quickly and effectively we respond to contacts like yours.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Includes structured questions on reason for contact, channel used, ease of reaching the right person, and speed of response, plus a matrix rating how the handling team performed
  • Adds an AI follow-up interview that reconstructs exactly what happened during the respondent's most recent contact attempt, capturing detail static scales miss
  • Ties the experience directly to business impact by asking whether the contact experience changed the respondent's likelihood to do business with you, alongside an open-text question on what would have made it better
  • Captures respondent context (role in the interaction, organization size) so results can be segmented, all delivered through a free tier or $50/mo Business plan

SurveyMonkey

Customer Feedback Survey Template (Business To Business)

This is a general B2B customer feedback template rather than one focused specifically on the contact/response experience, so it's a partial rather than direct comparison. It's a ready-to-field static survey built on SurveyMonkey's established form infrastructure and reporting tools. Teams already using SurveyMonkey for other feedback programs may appreciate the familiar builder, but the questions are fixed rather than adaptive to each respondent's situation.

優れている点

  • Backed by SurveyMonkey's mature survey platform with broad distribution and analytics features
  • Quick to deploy using a pre-built B2B question set
  • Familiar interface for teams already standardized on SurveyMonkey

物足りない点

  • Fixed question set with no adaptive AI follow-up to probe into what actually happened during a contact attempt
  • No voice AI interview option or guided screen-share tasks
  • No automated per-response quality scoring or published prompt-level methodology

よくあるご質問

「Business Contact Experience Feedback Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が13問含まれており、最初の設問は次のとおりです：「Thanks for taking a moment to share feedback! Your responses are completely confidential and anonymized. We'd like to he…」・「What was the main reason you contacted us?」・「Which channel did you use to reach us?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、13問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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