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すべてのテンプレート
Sales & Revenue

Auto Dealer Owner Experience & Loyalty Survey

Measures how vehicle owners experienced buying, financing, and servicing at your dealership — covering sales transparency, delivery, pricing fairness, and repeat-purchase intent — with an AI follow-up that reconstructs the exact moment that shaped their loyalty or frustration, not just the surface rating.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全13問・約7分
Q01
メッセージ

Thanks for taking a few minutes to share your experience with our dealership! Your honest feedback helps us improve how we sell and service vehicles. Your responses are completely confidential and anonymized. This will take about 5 minutes.

Q02
選択式必須

Which best describes your most recent visit to the dealership?

  • Purchased a new vehicle
  • Purchased a used vehicle
  • Had my vehicle serviced or repaired
  • Test drove or browsed without purchasing
Q03
オピニオンスケール必須

How likely are you to recommend this dealership to a friend or colleague?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q04
マトリクス必須

Please rate the dealership on each of the following aspects of your visit.

5行 × 5列
  • Sales staff knowledge and professionalism
  • Transparency of pricing
  • Speed of paperwork and financing process
  • Cleanliness and comfort of the facility
  • Clarity of financing and warranty terms
列: Poor · Fair · Good · Very Good · Excellent
Q05
評価スケール必須

How would you rate the vehicle delivery or handover experience (e.g., walkthrough of features, cleanliness, being ready on time)?

範囲: 1 – 5
最小:Poor最大:Excellent
Q06
オピニオンスケール必須

Thinking about the price you paid, how fair did it feel relative to the value you received?

スケール: 1 – 7
最小:Very unfair最大:Very fair
Q07
選択式必須

How likely are you to return to this dealership for your next vehicle purchase?

  • Definitely will return
  • Probably will return
  • Not sure
  • Probably will not return
  • Definitely will not return
Q08
ベスト・ワースト選択（MaxDiff）必須

When choosing a dealership, which of these factors matter most and least to you?

  • Price and overall value
  • Sales staff professionalism
  • Speed of the transaction
  • Financing options available
  • Service department quality
  • Facility comfort and amenities
  • Communication and follow-up after the sale
  • Trust and transparency
各セットで最も良いもの・最も悪いものを選択最も良い:Matters most最も悪い:Matters least
Q09
AIインタビュー

Explore the reasoning behind the respondent's likelihood-to-recommend score and their lowest-rated aspect of the visit. Have them walk through the specific moment that most shaped their impression — what a staff member said or did, how pricing or financing was explained, and whether expectations set before arrival matched reality. If the score was very high, probe what would make them actively mention the dealership by name to a friend; if very low, push for the single fix that would have changed their experience.

Q10
自由回答（長文）

Is there anything else about your experience with this dealership you'd like us to know?

Q11
プルダウン

What is your age range? (optional)

  • 18-24
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65+
  • Prefer not to say
Q12
選択式

What is your gender? (optional)

  • Woman
  • Man
  • Non-binary
  • Prefer to self-describe
  • Prefer not to say
Q13
メッセージ

That's everything — thank you for sharing your experience! Your feedback goes directly into a report our sales and service teams use to improve how customers are treated at every visit.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Goes beyond a single satisfaction score with a dedicated AI follow-up interview that reconstructs the exact moment (sales, financing, or delivery) that shaped the customer's loyalty or frustration
  • Combines structured measurement (matrix ratings on visit aspects, pricing fairness scale, delivery/handover rating, repeat-purchase likelihood) with open-ended probing, so you get both benchmarkable scores and the 'why' behind them
  • Uses a MaxDiff exercise to force trade-offs on what actually drives dealership choice, rather than relying on respondents rating everything as important
  • Every AI probe is transparent and paired with automated per-response quality scoring and an auto-generated report, so you can trust and act on the qualitative data without manually reading every transcript

QuestionPro

Auto Dealer Satisfaction Survey Questionnaire and Template

A ready-to-use static questionnaire covering standard auto dealer satisfaction topics like sales, service, and pricing. It's built on QuestionPro's broad enterprise survey platform, so it fields reliably, but the template itself is a fixed question list rather than something that adapts to each respondent's answers.

優れている点

  • Purpose-built for auto dealer satisfaction measurement
  • Backed by an established enterprise survey platform with broad distribution and analytics tooling
  • Likely includes standard, well-tested question phrasing for the automotive category

物足りない点

  • No adaptive AI follow-up questioning — respondents can't be probed further on a low or high score
  • No voice AI interview option for capturing verbal detail
  • No indication of automated per-response quality scoring or transparent prompt methodology

Jotform

Dealership Experience Survey Form Template

A customizable drag-and-drop form template for collecting dealership experience feedback, well-suited to teams that want an easy visual form builder. It's a static form structure focused on collection and basic reporting rather than deep qualitative follow-up.

優れている点

  • Easy drag-and-drop customization for quick deployment
  • Wide range of integrations typical of Jotform's form ecosystem
  • Simple to embed on a dealership website or send via link

物足りない点

  • No adaptive AI interviewing or voice AI capability to explore respondent reasoning
  • No mechanism for automated quality scoring of open-text responses
  • Reporting is form-response based, not an AI-synthesized narrative report

SurveySparrow

Dealership Experience Survey Template

A conversational-style survey template aimed at automobile companies, leveraging SurveySparrow's chat-like UI for a friendlier respondent experience. It improves on flat forms stylistically but still relies on pre-set question branching rather than true AI-generated follow-up questions.

優れている点

  • Conversational, chat-like survey experience improves completion rates
  • Positioned specifically for automotive/dealership use cases
  • Supports standard branching logic for basic personalization

物足りない点

  • Branching logic is not the same as an AI dynamically reconstructing a respondent's specific experience
  • No voice AI interview option
  • No published methodology for how quality or depth of responses is assessed

よくあるご質問

「Auto Dealer Owner Experience & Loyalty Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が13問含まれており、最初の設問は次のとおりです：「Thanks for taking a few minutes to share your experience with our dealership! Your honest feedback helps us improve how…」・「Which best describes your most recent visit to the dealership?」・「How likely are you to recommend this dealership to a friend or colleague?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、13問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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