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Customer Experience

Guest Experience & Satisfaction Feedback Survey

Captures how guests rate their visit across cleanliness, staff service, value, and amenities, plus their likelihood to recommend and return. An AI follow-up interview digs into the specific moment behind their score — what went right or wrong and why — so you get root causes, not just numbers.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全13問・約7分
Q01
メッセージ

Thanks for visiting us! We'd love to hear how your experience went so we can keep improving. Your responses are completely confidential and anonymized. This will take about 7 minutes, and your honest feedback — good or bad — genuinely helps.

Q02
評価スケール必須

Overall, how satisfied were you with your recent visit?

範囲: 1 – 5
最小:Very Dissatisfied最大:Very Satisfied
Q03
オピニオンスケール必須

How likely are you to recommend us to a friend or colleague?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q04
マトリクス必須

Please rate each part of your experience.

5行 × 5列
  • Cleanliness of the space
  • Staff friendliness and helpfulness
  • Check-in / arrival process
  • Value for money
  • Amenities and facilities
列: Poor · Below Average · Average · Good · Excellent
Q05
選択式必須

Did you encounter any problem or issue during your visit?

  • No, everything went smoothly
  • Yes, but it was resolved
  • Yes, and it was not resolved
Q06
選択式

What stood out most positively about your visit?

  • Staff service
  • Cleanliness
  • Value for money
  • Amenities or facilities
  • Location
  • Atmosphere or ambiance
Q07
AIインタビュー

Reconstruct the specific moment that most shaped this guest's recommendation score. If they reported a problem, get exactly what happened, how staff responded, and whether it was truly resolved from the guest's perspective. If their score was high, find out precisely what delighted them so it can be replicated. If the score was low or middling without a reported problem, probe for the underlying friction they may not have flagged directly.

Q08
オピニオンスケール必須

How likely are you to return within the next 12 months?

スケール: 1 – 7
最小:Very unlikely最大:Very likely
Q09
選択式

What was the primary purpose of your visit?

  • Business
  • Leisure or vacation
  • Special occasion or celebration
  • Visiting friends or family
Q10
選択式

How did you book or arrange your visit?

  • Direct (website or phone)
  • Online travel agency or third-party platform
  • Walk-in
  • Travel agent
Q11
選択式

How often do you visit us?

  • First time
  • Occasional (a few times a year)
  • Regular (monthly or more)
  • Prefer not to say
Q12
選択式

Which age range best describes you?

  • Under 25
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65+
  • Prefer not to say
Q13
メッセージ

That's everything — thank you for sharing your experience! Your feedback goes directly to our team and helps shape real changes to how we serve guests.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Goes beyond star ratings with an AI follow-up interview that reconstructs the specific moment behind each guest's recommendation score, surfacing root causes instead of just numbers
  • Combines a matrix rating across cleanliness, staff, value, and amenities with dedicated opinion-scale questions for both likelihood to recommend and likelihood to return
  • Captures context like visit purpose, booking method, visit frequency, and age range alongside a direct multiple-choice question on problems encountered, so low scores can be segmented and explained
  • Includes a transparent chat-style intro and closing message, plus an automated report generated from responses — no manual tallying required

Jotform

Guest Feedback Survey Form Template

A ready-to-use, customizable form builder template for collecting guest feedback, with Jotform's typical drag-and-drop editing and integrations. It's a static form rather than an interview-style survey, so all data comes from fixed fields the guest fills in. Good for quick deployment but not for probing why a guest gave a particular rating.

優れている点

  • Easy drag-and-drop customization
  • Broad integration ecosystem typical of Jotform
  • Fast to deploy for general guest feedback collection

物足りない点

  • No adaptive follow-up questioning — guests can't be asked to explain a low or high score
  • No voice interview or screen-share task option
  • No automated per-response quality scoring or root-cause reporting

SurveySparrow

Guest Feedback Survey Template for Hotels

A conversational-style survey template aimed specifically at hotels, likely using SurveySparrow's chat-like UI to make filling out feedback feel more natural. It's still a fixed-question flow rather than a true AI-driven interview that adapts based on answers. Best suited to hotels wanting a friendlier-feeling static survey.

優れている点

  • Chat-like conversational UI for higher completion feel
  • Hotel-specific template framing
  • Likely mobile-friendly presentation typical of SurveySparrow

物足りない点

  • Conversational UI is not the same as adaptive AI probing — questions don't change based on the guest's actual answer
  • No voice AI interview capability
  • No transparent, publishable prompt methodology behind question logic

Typeform

Guest Satisfaction Survey Form Template

A polished, one-question-at-a-time form template well suited to general guest satisfaction capture, leveraging Typeform's known design strengths. It relies on predefined branching logic rather than AI-generated follow-up, so nuance behind a score has to be inferred from fixed answer choices. Solid for lightweight, on-brand feedback collection.

優れている点

  • Clean, high-completion-rate design typical of Typeform
  • Simple one-question-at-a-time flow
  • Easy to brand and embed

物足りない点

  • Branching logic is pre-set, not dynamically generated from guest responses like an AI interview
  • No voice interview or guided screen-share task option
  • No automated quality scoring or root-cause report generation

よくあるご質問

「Guest Experience & Satisfaction Feedback Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が13問含まれており、最初の設問は次のとおりです：「Thanks for visiting us! We'd love to hear how your experience went so we can keep improving. Your responses are complete…」・「Overall, how satisfied were you with your recent visit?」・「How likely are you to recommend us to a friend or colleague?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、13問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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