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Customer Experience

Hotel & Resort Guest Stay Evaluation Survey

Captures how guests experienced a recent stay — room quality, staff service, check-in/out, value, and amenities — and uses a best-worst trade-off to show which amenities actually drive satisfaction. An AI follow-up digs into the specific moment behind the guest's lowest-rated aspect instead of settling for a generic complaint.

このテンプレートを使うほかのテンプレートを見る

設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全12問・約7分
Q01
メッセージ

Thanks for staying with us! We'd love to hear how your visit went — it takes about 4-5 minutes and helps us fix what's not working and keep what is. Your responses are completely confidential and anonymized.

Q02
オピニオンスケール必須

How likely are you to recommend this hotel to a friend or colleague?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q03
マトリクス必須

Please rate the following aspects of your stay.

5行 × 5列
  • Room cleanliness
  • Staff friendliness and helpfulness
  • Check-in / check-out efficiency
  • Value for the price paid
  • Amenities and facilities
列: Poor · Below average · Average · Good · Excellent
Q04
選択式必須

What was the main purpose of this stay?

  • Business trip
  • Leisure / vacation
  • Special event (wedding, conference)
  • Visiting family or friends
  • Other
Q05
ベスト・ワースト選択（MaxDiff）必須

Which of these amenities matter most to you when choosing where to stay?

  • Free breakfast
  • High-speed WiFi
  • Swimming pool
  • Fitness center
  • Free parking
  • Spa services
  • Business center
  • Room service
各セットで最も良いもの・最も悪いものを選択最も良い:Matters most最も悪い:Matters least
Q06
AIインタビュー

Identify the single aspect the guest rated lowest in the earlier ratings and ask them to walk through the specific moment it happened — what occurred, who was involved, and how staff responded if at all. If every aspect was rated highly, instead probe what one change would have made this stay the best they've ever had. Push past vague complaints ('service was slow') for concrete detail (what they asked for, how long they waited, what they expected).

Q07
自由回答（長文）

Is there anything else about your stay — positive or negative — you'd like us to know?

Q08
選択式必須

How likely are you to stay at this hotel again in the next 12 months?

  • Definitely will
  • Probably will
  • Not sure
  • Probably will not
  • Definitely will not
Q09
選択式

How often do you travel for business or leisure in a typical year?

  • Rarely (0-1 trips)
  • Occasionally (2-4 trips)
  • Frequently (5-10 trips)
  • Very frequently (10+ trips)
  • Prefer not to say
Q10
選択式

What is your age range?

  • Under 25
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65+
  • Prefer not to say
Q11
選択式

How do you describe your gender?

  • Woman
  • Man
  • Non-binary
  • Prefer to self-describe
  • Prefer not to say
Q12
メッセージ

That wraps up our survey — thank you for sharing your experience! Your feedback goes directly to our operations team and helps shape improvements for future guests.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Covers the full stay journey — check-in/out, room quality, staff service, value, and amenities — in one guided flow rather than a single-purpose form.
  • Uses a best-worst (max-diff) trade-off on amenities to reveal which ones actually drive satisfaction, not just how each is rated in isolation.
  • An AI follow-up interview automatically identifies the guest's lowest-rated aspect from their own matrix ratings and asks a targeted question about that specific moment, instead of a generic 'anything else?' box.
  • Closes with recommend and repeat-stay likelihood plus traveler profile questions, giving a rounded satisfaction-and-loyalty picture, all summarized in an auto-generated report.

Jotform

Spa Guest Evaluation Form Template

This is a fielding-ready form template, but it's scoped to spa services rather than a full hotel/resort stay, so it doesn't cover check-in/out, room quality, or broader amenity trade-offs. It's built on Jotform's drag-and-drop form builder, which is easy to customize but static once published.

優れている点

  • Ready-to-use, easily customizable form builder
  • Familiar drag-and-drop interface for quick edits
  • Fits general guest-feedback data collection needs

物足りない点

  • Scoped to spa services, not a full hotel stay evaluation
  • No adaptive follow-up questioning — same static questions for every respondent
  • No built-in trade-off method to identify which amenities drive satisfaction

QuestionPro

Guest Evaluation Survey Template

A general-purpose guest evaluation template on an established enterprise survey platform, applicable to hotel-style stays. It offers standard rating and open-text questions with QuestionPro's broader survey logic and analytics, but the template itself is static rather than adaptive per respondent.

優れている点

  • Backed by a mature survey platform with robust logic and reporting tools
  • Template can be adapted to various guest-experience use cases
  • Established analytics and dashboard ecosystem

物足りない点

  • No adaptive AI follow-up that probes the guest's specific lowest-rated moment
  • No built-in best-worst trade-off analysis to rank amenity importance
  • No published methodology on how questions are scored or prompted

よくあるご質問

「Hotel & Resort Guest Stay Evaluation Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が12問含まれており、最初の設問は次のとおりです：「Thanks for staying with us! We'd love to hear how your visit went — it takes about 4-5 minutes and helps us fix what's n…」・「How likely are you to recommend this hotel to a friend or colleague?」・「Please rate the following aspects of your stay.」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、12問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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