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すべてのテンプレート
Industry-Specific

Hotel Guest Journey & Satisfaction Survey

Measures guest satisfaction across the full hotel journey—from booking through post-stay—to identify friction points, evaluate perceived value, and predict rebooking likelihood.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全20問・約9分
Q01
メッセージ

Welcome! This survey asks about your most recent stay booked with us. Your participation is voluntary, and you may stop at any time. There are no right or wrong answers—we are interested in your honest opinions. All responses are confidential and will be reported in aggregate to improve our guest experience. This should take about 10 minutes.

Q02
プルダウン

How recently did you complete the stay you booked with us?

  • Within the past week
  • 1–4 weeks ago
  • 1–3 months ago
  • 3–6 months ago
  • More than 6 months ago
  • I have not stayed with you
Q03
選択式

How did you book this stay?

  • Our website (desktop)
  • Our mobile app
  • Mobile web browser
  • Third-party travel site or app
  • Phone with our support team
  • Other (please specify)
Q04
オピニオンスケール

How useful were the pre-trip communications and reminders you received?

スケール: 1 – 7
最小:Not at all useful最大:Extremely useful
Q05
オピニオンスケール

Overall, how fair was the total price you paid for this stay?

スケール: 1 – 7
最小:Very unfair最大:Very fair
Q06
オピニオンスケール

How satisfied were you with your overall experience on this trip?

スケール: 1 – 7
最小:Not at all satisfied最大:Extremely satisfied
Q07
プルダウン

What is your age?

  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65 or older
  • Prefer not to say
Q08
メッセージ

Thank you for sharing your feedback—it helps us improve the experience for every guest. Safe travels!

Q09
選択式

What was the primary purpose of this trip?

  • Leisure
  • Business
  • Bleisure (mix of business and leisure)
  • Family or group event
  • Other (please specify)
Q10
オピニオンスケール

How easy was it to complete your booking?

スケール: 1 – 7
最小:Very difficult最大:Very easy
Q11
選択式

Which of the following issues, if any, did you experience during your stay? (Select all that apply)

  • Check-in or check-out process
  • Cleanliness
  • Amenities not as described
  • Noise
  • Wi-Fi or internet connectivity
  • Communication with property staff or host
  • Overbooking or room unavailable
  • Safety or security concerns
  • Other (please specify)
  • No issues
Q12
ランク付け

Rank the following from most to least impact on your decision to book with us.

  1. Search results and filter usability
  2. Photo and review quality
  3. Price breakdown clarity
  4. Cancellation and refund policy
  5. Loyalty perks or discounts
ドラッグして順位を付ける
Q13
オピニオンスケール

How likely are you to book with us again for a future trip?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q14
選択式

Which best describes your gender?

  • Woman
  • Man
  • Non-binary
  • Prefer not to say
Q15
オピニオンスケール

How clear was the pricing and fee breakdown during the booking process?

スケール: 1 – 7
最小:Not at all clear最大:Extremely clear
Q16
プルダウン

If you contacted customer support during this trip, how satisfied were you with the assistance you received?

  • Very satisfied
  • Somewhat satisfied
  • Neither satisfied nor dissatisfied
  • Somewhat dissatisfied
  • Very dissatisfied
  • Did not contact support
Q17
AIインタビュー

We'd like to learn more about your experience. An AI moderator will ask you a couple of follow-up questions based on what you've shared so far.

Q18
プルダウン

Where do you live?

  • United States or Canada
  • United Kingdom or Ireland
  • European Union (non-UK)
  • Asia-Pacific
  • Latin America
  • Middle East or Africa
  • Other
Q19
オピニオンスケール

How clear was the cancellation and refund policy during booking?

スケール: 1 – 7
最小:Not at all clear最大:Extremely clear
Q20
自由回答（長文）

Based on your responses in this survey, is there anything else you would like to share about your experience or suggestions for improvement?

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

よくあるご質問

「Hotel Guest Journey & Satisfaction Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が20問含まれており、最初の設問は次のとおりです：「Welcome! This survey asks about your most recent stay booked with us. Your participation is voluntary, and you may stop…」・「How recently did you complete the stay you booked with us?」・「How did you book this stay?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、20問を約9分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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