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すべてのテンプレート
Customer Experience

Loyalty Program Satisfaction & Redemption Survey

Measures loyalty program members' satisfaction with reward relevance, redemption ease, and perceived value relative to competitors to identify retention drivers and improvement priorities.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全20問・約9分
Q01
メッセージ

Thank you for participating in this survey about your loyalty rewards program experience. This survey takes approximately 10 minutes and focuses on your experiences over the past 3 months. Your participation is entirely voluntary, and you may stop at any time. All responses are confidential and will be reported in aggregate only. There are no right or wrong answers — we are interested in your honest opinions.

Q02
選択式

Are you currently a member of this brand's rewards or loyalty program?

  • Yes
  • No
  • I'm not sure
Q03
選択式

Which types of rewards from this brand are most valuable to you? Please select all that apply.

  • Money-off vouchers or discounts
  • Free product or service
  • Free shipping or delivery
  • Exclusive experiences or events
  • Partner rewards
  • Status or priority perks
  • Extended support or warranty
  • Charitable donations
  • Other (please specify)
Q04
選択式

In the past 3 months, did you redeem a reward from this program?

  • Yes
  • No
  • Not sure
Q05
評価スケール

Overall, how would you rate the value of this rewards program for you over the past 3 months?

範囲: 1 – 5
最小:Poor最大:Excellent
Q06
自由回答（長文）

Based on your experiences with this rewards program, if you could improve one thing about the rewards or redemption process, what would it be?

Q07
プルダウン

What is your age?

  • Under 18
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65+
  • Prefer not to say
Q08
メッセージ

Thank you for completing this survey. Your feedback is valuable and will be used to improve the rewards program experience.

Q09
選択式

In the past 3 months, how often did you use or interact with this brand's rewards or loyalty program?

  • Not at all
  • Once
  • 2–3 times
  • 4–6 times
  • 7+ times
Q10
オピニオンスケール

The rewards offered by this program are relevant to my interests and needs.

スケール: 1 – 7
最小:Strongly disagree最大:Strongly agree
Q11
オピニオンスケール

Thinking about your most recent reward redemption, how easy was the process?

スケール: 1 – 7
最小:Very difficult最大:Very easy
Q12
オピニオンスケール

Compared to rewards programs from similar brands, this program offers good value for me.

スケール: 1 – 7
最小:Strongly disagree最大:Strongly agree
Q13
AIインタビュー

We'd like to understand your rewards experience in more detail. Please share your thoughts, and our research assistant may ask a follow-up question or two.

Q14
選択式

How do you describe your gender?

  • Woman
  • Man
  • Non-binary
  • Prefer to self-describe
  • Prefer not to say
Q15
オピニオンスケール

There is a good variety of reward options to choose from in this program.

スケール: 1 – 7
最小:Strongly disagree最大:Strongly agree
Q16
選択式

During your most recent attempt to redeem a reward, did you encounter any of the following issues? Please select all that apply.

  • No issues
  • Could not find a suitable reward
  • Too many steps required
  • Technical error or app crash
  • Terms or conditions were confusing
  • Location or date restrictions
  • Other (please specify)
Q17
オピニオンスケール

How likely are you to continue participating in this rewards program over the next 12 months?

スケール: 1 – 7
最小:Very unlikely最大:Very likely
Q18
プルダウン

In which region do you currently reside?

  • United States
  • Canada
  • United Kingdom
  • Australia
  • European Union
  • India
  • Southeast Asia
  • Middle East/North Africa
  • Latin America
  • Sub-Saharan Africa
  • Other
  • Prefer not to say
Q19
オピニオンスケール

I earn points or rewards at a reasonable pace in this program.

スケール: 1 – 7
最小:Strongly disagree最大:Strongly agree
Q20
ランク付け

Rank the following aspects by importance when you evaluate this brand's rewards program. Drag to reorder, with 1 being most important.

  1. Value for money
  2. Relevance to me
  3. Ease of redeeming
  4. Speed to earn
  5. Choice of rewards
ドラッグして順位を付ける

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Purpose-built for loyalty programs — covers reward relevance, variety, and earn-rate perception with dedicated opinion-scale items rather than generic satisfaction questions
  • Includes a ranking exercise for what members value most and a dedicated redemption-friction question (multiple-choice on issues encountered) to pinpoint specific breakdowns
  • Adds a competitive-value comparison item ("compared to rewards programs from similar brands") and an AI follow-up interview to probe open-ended context behind ratings in real time
  • Closes with an open-text improvement question plus standard demographics, giving both quantifiable scores and qualitative detail for a full retention-driver report

Jotform

Program Satisfaction Survey Form Template

This is a generic program satisfaction form, not built specifically for loyalty or rewards programs, so it would need significant editing to address redemption, earn-rate, or reward-relevance questions. It's a fielding-ready form builder template, useful as a generic starting point rather than a loyalty-specific instrument. Jotform's strength is fast customization and native form/embed distribution.

優れている点

  • Quick to duplicate and customize in Jotform's drag-and-drop builder
  • Supports standard form logic and integrations typical of Jotform
  • Easy embedding/distribution via Jotform's hosting

物足りない点

  • Generic satisfaction wording with no loyalty-program-specific questions (reward relevance, redemption ease, earn pace)
  • Static question set with no adaptive follow-up or AI-driven probing
  • No published methodology or per-response quality scoring

Typeform

Program Satisfaction Survey Template

Like Jotform's version, this is a broad 'program satisfaction' template rather than one designed around loyalty/rewards mechanics, so redemption experience and reward-value comparisons aren't built in. It is a ready-to-field conversational form, which is Typeform's core strength. Best treated as a generic base requiring loyalty-specific question additions.

優れている点

  • Polished, conversational one-question-at-a-time UI
  • Simple to rebrand and republish quickly
  • Good completion-rate design for short generic surveys

物足りない点

  • No loyalty-program-specific content (reward variety, redemption friction, competitive value perception)
  • No adaptive AI interview or voice-based follow-up capability
  • No transparent prompt methodology or automated quality scoring on responses

よくあるご質問

「Loyalty Program Satisfaction & Redemption Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が20問含まれており、最初の設問は次のとおりです：「Thank you for participating in this survey about your loyalty rewards program experience. This survey takes approximatel…」・「Are you currently a member of this brand's rewards or loyalty program?」・「Which types of rewards from this brand are most valuable to you? Please select all that apply.」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、20問を約9分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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