Navigation App Map Accuracy & Update Speed Assessment

Welcome! This survey asks about your experiences with map and navigation apps — specifically how accurate and up-to-date you find them. The survey takes approximately 5–7 minutes. Your participation is completely voluntary, and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. All responses are confidential and will be reported only in aggregate. Please proceed when you are ready.

How often do you use a map or navigation app (e.g., Google Maps, Apple Maps, Waze)?

• Several times a day
• About once a day
• A few times a week
• Once a week or less
• Rarely or never

Overall, how confident are you that the places and addresses shown in your map app are accurate?

Based on your experience, how quickly do map updates typically appear in your area?

Rank the following improvements from most important to least important for your mapping experience.

1. Faster map updates
2. Higher location/address accuracy
3. More precise GPS/blue-dot positioning
4. More reliable traffic and speed data
5. More up-to-date business info (hours, status)
6. Easier issue reporting and quicker fixes
7. More robust offline maps

Briefly describe a recent time (within the last 90 days) when the map felt wrong or slow to update. What happened, and how did it affect you?

What is your age?

• 18–24
• 25–34
• 35–44
• 45–54
• 55–64
• 65+
• Prefer not to say

Thank you for your time — your feedback helps improve map quality for everyone!

Which map or navigation apps do you use regularly? Select all that apply.

• Google Maps
• Apple Maps
• Waze
• MapQuest
• HERE WeGo
• Sygic
• Other

In the past 30 days, which of the following map accuracy issues have you experienced? Select all that apply.

• Incorrect or missing address/place
• Business listed with wrong hours or status (e.g., permanently closed)
• Road or route that no longer exists or was changed
• GPS/blue dot positioned incorrectly
• Traffic or speed data that didn't match reality
• Directions that led to a wrong location
• None of the above

Rank the following types of map changes from most urgent (should be updated fastest) to least urgent.

1. New or changed road/intersection
2. Permanently closed business
3. Updated business hours
4. New speed limit or traffic regulation
5. New point of interest (restaurant, shop, etc.)
6. Construction zone or temporary closure

Based on your survey responses, we'd like to explore your map accuracy and update speed experiences in a bit more detail.

Which best describes your gender?

• Woman
• Man
• Non-binary
• Prefer to self-describe
• Prefer not to say

When did you last use a map or navigation app?

• Within the past hour
• Today
• In the past 3 days
• In the past 7 days
• In the past 30 days
• More than 30 days ago

Overall, how much did map accuracy issues affect your ability to complete what you were trying to do in the past 30 days?

Have you ever reported a map issue or suggested an edit?

• Yes, within the last 30 days
• Yes, within the last 12 months
• Yes, more than a year ago
• No, never

In which region do you primarily use map apps?

• Africa
• Asia
• Europe
• North America
• South America
• Oceania
• Prefer not to say

What best describes the outcome of your most recent map issue report or suggested edit?

• Fixed within 24 hours
• Fixed in 2–7 days
• Fixed in 1–4 weeks
• Fixed after more than a month
• Not fixed
• I'm not sure