Nonprofit & Civic

Nonprofit & Civic

City Noise Complaint Process: Resident Experience Survey

Measures resident satisfaction, process clarity, response timeliness, and institutional trust in city noise complaint handling. Designed for 311 and civic service teams seeking actionable feedback to reduce bottlenecks and improve complaint resolution.

Nonprofit & Civic

Resident Micromobility Safety & Parking Perceptions Survey

A civic research instrument for municipalities to assess resident perceptions and experiences with e-scooter and e-bike safety, parking compliance, and enforcement preferences. Suitable for both micromobility users and non-users.

Nonprofit & Civic

Municipal Park Satisfaction & Safety Survey

Measures resident satisfaction with local park amenities, safety, and programming to help municipal parks departments prioritize improvements and track service quality over time.

Nonprofit & Civic

Library Patron Experience: Discovery, Holds & Digital Services

Measures patron satisfaction and friction points across material discovery, hold management, and digital resource usage to prioritize service improvements for public libraries.

Nonprofit & Civic

Nonprofit Reporting Workflow Staff Assessment

Diagnoses reporting pain points, tool gaps, and workflow bottlenecks among nonprofit staff to inform targeted operational improvements. Designed for 6–8 minute completion by any staff member involved in organizational reporting.

Nonprofit & Civic

Public Records (FOIA) Request Satisfaction Survey

Measures resident satisfaction with public records/FOIA request processes—covering clarity of guidance, response timelines, fee transparency, and overall ease—to help government agencies and civic organizations identify actionable improvement priorities.

Nonprofit & Civic

E-Government Services Usability & Accessibility Survey

Measures citizen satisfaction with online government services across usability, accessibility, transparency, and support preferences. Designed for public-sector agencies seeking actionable feedback to improve digital service delivery.

Nonprofit & Civic

Donor Stewardship & Impact Transparency Survey

Measures donor satisfaction with recognition practices, organizational transparency, and impact reporting quality to inform stewardship strategy and improve donor retention.

Nonprofit & Civic

Urban Congestion Pricing: Driver Attitudes & Willingness-to-Pay Survey

Measures driver support, perceived fairness, willingness to pay, and revenue allocation preferences for congestion pricing. Designed for city agencies and transportation policy researchers studying public acceptance before or after zone implementation.

Nonprofit & Civic

Community Service Gaps & Priorities Assessment

A structured needs assessment for local governments and nonprofits to identify residents' service priorities, access barriers, and communication preferences to guide resource allocation.

Nonprofit & Civic

Community Microgrid Attitudes & Governance Preferences Survey

Measures resident support for community microgrids, preferred ownership models, participation willingness, and priority tradeoffs. Designed for municipal planners and civic organizations assessing community readiness for local energy infrastructure.

Nonprofit & Civic

Resident 311 Service Quality & Responsiveness Survey

Measures resident satisfaction with municipal 311 non-emergency services across submission channels, response timeliness, resolution outcomes, and institutional trust to guide service improvement priorities.