Nonprofit & Civic

Measures resident satisfaction with public records/FOIA request processes—covering clarity of guidance, response timelines, fee transparency, and overall ease—to help government agencies and civic organizations identify actionable improvement priorities.

Measures citizen satisfaction with online government services across usability, accessibility, transparency, and support preferences. Designed for public-sector agencies seeking actionable feedback to improve digital service delivery.

Measures donor satisfaction with recognition practices, organizational transparency, and impact reporting quality to inform stewardship strategy and improve donor retention.

Measures driver support, perceived fairness, willingness to pay, and revenue allocation preferences for congestion pricing. Designed for city agencies and transportation policy researchers studying public acceptance before or after zone implementation.

A structured needs assessment for local governments and nonprofits to identify residents' service priorities, access barriers, and communication preferences to guide resource allocation.

Measures resident support for community microgrids, preferred ownership models, participation willingness, and priority tradeoffs. Designed for municipal planners and civic organizations assessing community readiness for local energy infrastructure.

Measures resident satisfaction with municipal 311 non-emergency services across submission channels, response timeliness, resolution outcomes, and institutional trust to guide service improvement priorities.