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Voice interview templates

Start an AI-moderated voice interview with a focused research goal and a discussion guide. Explore customer discovery, switching decisions, churn, onboarding, buying journeys, and the experiences behind customer feedback.

20 templates in Voice Interviews

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Templates that interview people

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Voice Interviews

Product retrospective voice interview

Understand what changed after a team adopted [product].

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Voice Interviews

Referral behavior voice interview

Understand when customers recommend [product] and what they actually say.

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Voice Interviews

Stakeholder alignment voice interview

Understand stakeholder goals and constraints for [initiative].

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Voice Interviews

Service handoff voice interview

Explore how customers experience handoffs between teams during [service journey].

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Voice Interviews

Market category voice interview

Explore how buyers describe and navigate [product category].

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Voice Interviews

Mobile habits voice interview

Understand when and where people use [mobile product] in everyday life.

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Voice Interviews

Customer trust voice interview

Explore specific experiences that built or reduced trust in [service].

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Voice Interviews

Competitive alternatives voice interview

Understand the alternatives people actually use to accomplish [job].

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Voice Interviews

Subscription renewal voice interview

Explore how a customer assessed whether to renew [subscription].

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Voice Interviews

Free trial voice interview

Understand how evaluators used a trial of [product] to make a decision.

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Voice Interviews

Product migration voice interview

Explore the practical work of moving from [old solution] to [new solution].

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Voice Interviews

Customer journey voice interview

Reconstruct the end-to-end experience of [customer journey].

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Voice Interviews

Win-loss voice interview

Learn what shaped a recent decision to choose or reject [offering].

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Voice Interviews

Feature adoption voice interview

Explore how customers discovered, tried, and incorporated [feature] into their work.

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Voice Interviews

Support experience voice interview

Understand the journey from encountering [issue] to seeking and receiving help.

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Voice Interviews

Buyer decision voice interview

Understand how a buying team evaluated and chose [solution].

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Voice Interviews

Onboarding experience voice interview

Learn how new customers experienced the path from signing up for [product] to first value.

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Voice Interviews

Customer churn voice interview

Explore the events that led a customer to stop using [product].

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Voice Interviews

Jobs to be done voice interview

Reconstruct why someone switched to [product] and what progress they were trying to make.

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Voice Interviews

Customer discovery voice interview

Understand the last time someone faced [problem], what they tried, and what it cost them.

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Frequently asked questions

What does a voice interview template include?
Each starter contains a research goal and discussion prompts in an editable AI-moderated voice interview. The preview also explains who to invite, what to customize, and how to interpret the findings.
Can I change the questions and voice settings?
Yes. Replace bracketed details, edit the goal and discussion guide, and review the voice settings before launching. The moderator can follow up on the participant’s answers.
When should I use a usability test instead?
Use an interview to explore experiences and decisions. Use a usability test when you need someone to attempt tasks on a website or prototype while you observe where they get stuck.