Industry-Specific

Measures guest satisfaction across the full hotel journey—from booking through post-stay—to identify friction points, evaluate perceived value, and predict rebooking likelihood.

Measures passenger satisfaction with airline handling of flight delays, cancellations, and rebooking disruptions, covering communication quality, outcome fairness, compensation adequacy, and future loyalty intent.

Measures how digital tip prompt design—including defaults and suggested amounts—shapes perceived fairness, social pressure, and tipping behavior in hospitality contexts. Ideal for UX researchers and hospitality operators seeking evidence-based prompt optimization.

Evaluates trial users' satisfaction with maintenance response, platform communication, and property listing accuracy to inform conversion strategy and product improvements.

Measures travelers' price sensitivity for lower-emission transport and eco-certified lodging, identifies key booking trade-offs, and uncovers the attitudinal drivers behind sustainable travel choices.

Measures viewer tolerance for ad load, preferred ad formats, and willingness to trade subscription cost for ad exposure across streaming/CTV/OTT platforms. Designed for media researchers and ad-supported streaming product teams.

Measures guest trust across listing accuracy, review credibility, host communication, and booking confidence to identify drivers and barriers. Designed for STR platform teams and hospitality researchers targeting recent guests.

Measures digital shelf performance across product findability, visual attention drivers, and packaging message clarity to identify actionable improvements for online visibility and conversion optimization.

Measures on-shelf findability, visual distinctiveness, and claim clarity of CPG packaging using a simulated shelf scenario. Designed for shopper panels to produce actionable pack-design diagnostics.

Measures guest perceptions of fee transparency, fairness, and trust impact across hotel and resort stays. Use this instrument to identify disclosure gaps and benchmark fee communication practices.

Measures renewal intent, experience satisfaction, value drivers, price sensitivity, and barriers to renewal among current season ticket holders to inform retention strategy.

Measures rider perceptions of safety, trust, incident prevalence, and feature priorities across ride-hailing platforms. Designed for CX and product teams seeking actionable insights to improve rider retention and safety outcomes.

Measures customer satisfaction across each stage of the returns process — pickup, inspection, refund, and communication — to identify friction points and prioritize CX improvements. Includes NPS benchmarking.

Measures customer satisfaction with return, refund, and exchange processes. Identifies specific friction points and captures qualitative feedback to guide operational improvements and reduce return-related churn.

Measures omnichannel shopping ease, issue recovery effectiveness, and security-measure friction for retail customers who shopped in the last 30 days. Includes NPS benchmarking and qualitative follow-up.

Measures buyer and seller trust, purchase intent, channel preferences, and barriers in secondhand and refurbished goods markets. Designed for consumer research teams seeking to understand drivers and friction points across resale platforms.

Measures tenant perceptions of rent increase notice clarity, fairness, and transparency. Designed for property managers and housing researchers seeking actionable feedback on communication practices.

Measures shopper perceptions of fairness across virtual queues and hold experiences in retail, capturing wait context, fairness judgments, policy preferences, behavioral responses, and trust impact to identify CX improvement opportunities.

Measures diner experiences with QR code menus across usability, accessibility, and format preferences to inform restaurant digital menu strategy. Designed for adult diners who have encountered QR code menus in the past 3 months.

Measures adoption patterns, perceived ROI, and barriers for precision agriculture technologies (sensors, drones, smart irrigation) among farm operators and managers to guide agtech investment decisions.